Digital Service Engineer Intern

• Execute services according to digital service catalogue on specific products, modules and systems
• Execute and provide technical support to customers: remote commissioning, installation inspection, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site and remotely
• Help customers to identify the needs, and perform remote troubleshooting, identification, and analysis of the customer’s equipment (DEC/HSS/GPHE) problem
• Troubleshoot, investigate, and resolve customer equipment technical problems remotely
• Monitor the connected equipment and proactively support customers remotely and prepare monthly status reports for customers
• Act as back up for Digital Service Coordinator to perform weekly status check on connected equipment
• Support Digital Service Coordinator with technical expertise for them to plan and prepare the digital services
• Receive training and deploy customer centric experience, give feedback to service sales team and continuous improve customer interaction in the digital arena
• Open and handle customer cases in case management tool
• Prepare service report along with observations & recommendation based digital services provided to customers
• Support field service technicians before/during/after performing field service at customer site
• Communicate equipment related changes and technical upgrade to customers
• Train customers on product and operation of equipment remotely
• Report unsafe practices, incidents, and work for continuous improvement
• Support and teamwork with the marketing team to promote Digital Services on social media and internally
• Proactive service advice to customers relating to the 360 service portfolio. Identify upgrade opportunities and communicate to sales organization
• Update equipment and customer info in Installed Base when discover discrepancies
• Be able to work on weekdays and weekends on a rolling schedule if required
• Travel occasionally up to 25% for training and team meetings

• Currently pursuing bachelor's degree in engineering or related field
• Be solution driven and focus on achieving results
• Take responsibility for actions with a ‘can-do’ attitude
• Influence events actively and make tough decisions when required
• Identify urgent decisions and make decisions under pressure
• Take calculated risks on the basis of adequate information and analysis
• Be able to help customers identify their needs and explain technically complex topics
• Understand service customers’ needs on a basic level
• Put the customer first and be eager to please them in line with company standards
• Good reporting and documentation skills
• Excellent communication and interpersonal skills to engage effectively with customers
• Strong desire to provide quality service with a team approach
• Ability to work independently and collaboratively in a dynamic team environment
• Attention to detail and strong organizational abilities to manage multiple cases simultaneously
• Experience of working in case management and planning tools is a plus
• Experience of utilizing Microsoft Office tools (Project, Excel, SharePoint)
• Currently prioritizing candidates who reside in the US or have an established presence in the area

Experience of working in case management and planning tools