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Digital Service Asset And Configuration Management Technician

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Randstad

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Location:
United Kingdom , Chelmsford

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

14.00 - 15.00 GBP / Hour
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Job Description:

As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB).

Job Responsibility:

  • Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations
  • Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals
  • Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly
  • Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards
  • Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects
  • Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests.

Requirements:

  • Proven experience in second-line IT support and hardware troubleshooting
  • A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM)
  • Ability to convey technical information in user-friendly terms to clinical and administrative staff
  • Comfort with manual handling, working under desks, in confined spaces, or at heights
  • Willingness to participate in an on-call rota and travel between various sites as required
  • A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites.

Additional Information:

Job Posted:
April 27, 2026

Expiration:
June 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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