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Digital Sales Manager

United Kingdom, Manchester Employment contract · Job Posted November 23, 2025

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Job Description

Responsible for managing a new team initially consisting of seven sales professionals based in Manchester and Leixlip. The team will be focused on driving on-time operational services support renewals, improving customer net dollar retention, building strong customer relationships, developing new business opportunities, and increasing market share. The successful applicant will need to demonstrate how they will quickly build team capability, effectiveness and culture.

Job Responsibility

  • manages a team initially consisting of 7 DSRs who will lead defined territories of named accounts focusing on installed base renewals, operational services new business growth and Day One contracts
  • delivering budget, team forecasting and ensuring high levels of team sales hygiene via SFDC
  • directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
  • coaches and mentors employee direct reports
  • may coach and mentor non-direct reports as needed
  • manages FPR process for company employees
  • manages team and individual performance
  • advises management and peers on matters of importance to area(s) of responsibility
  • proposes and influences direction-setting
  • assigns responsibilities, provides direction, leadership, and coaching
  • removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
  • creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
  • achieves diversity and other HR goals
  • establishes and manages relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business

Requirements

  • Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience
  • may hold Master's or advanced degree in related field
  • typically 8+ years of relevant experience
  • workforce management/development
  • developing leadership
  • developing influencing others
  • escalation management, customer relationship-building
  • knowledge of corporate capabilities and outsourcing industry norms
  • business analysis and planning
  • general financial management/cost management
  • general project management
  • in-depth understanding of operational services
  • general understanding of related technologies
  • developing knowledge of industry and market trends

Nice to have

  • assertiveness
  • design thinking
  • creativity
  • managing ambiguity
  • long term planning

What we offer

  • comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • specific programs catered to helping reach career goals
  • unconditional inclusion

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