Digital Sales and Services Representative

• Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment.
• Develop and execute automation sales strategies, win plans and business models
• Develop and oversee healthy Sales pipeline for the defined digital offering
• Identify potential customers and develop engagement plan
• Lead automation project sales
• Screen and categorize customer interactions
• Build and manage customer relationships
• Identify and propose new offerings
• Analyse pricing and pricing models and make recommendations
• Collaborate with Sandvik's local and global sales and factory teams
• Work closely together with Sales Areas on forecasting, and marketing activities and making sure that associated tools and systems are kept up to date
• Contribute to business development plan together with internal stakeholders and drive the execution in a matrix organization
• Keep fact based, up to date understanding of the market share development
• Deliver the business results according set targets
• Provide technical and value sales expertise to maximize business potential both in short and long term
• Support in coordinating business development and marketing activities in the Sales Areas (e.g. product launches, customer forums, expos etc.)
• Keeping effectively up to date with customer needs and concerns
• Support pricing process and discount management
• Ensure that QAR, CAR approval process is followed, and business cases are created for the opportunities
• Work with marketing team to plan and execute marketing activities
• Ensuring trustworthy and effective relationships through motivating leadership both internal and external
• Develop systematic way of working and ensure processes are followed with sales areas
• Monitor, collect and report competitor information
• Ensure for trials, rentals etc. applicable process is followed including contract and KPI’s
• Support and provide input to demand planning process.
• Ability to build trust quickly both internally and externally, “good with customers” & “team player”
• Collaborate and develop trusted relationships with all key stakeholders in Sales Area and backline with skills to navigate in matrix organisation
• Sense of urgency and ability to prioritise.
• Opportunity pipeline development
• Order Intake
• Invoicing
• Forecast accuracy
• Good understanding of market and customer needs and trends
• Customer satisfaction on value, performance and reliability
• Feedback / issue / resolution
• Visit customers and develop direct customer relationships

• Matric Certificate/Grade 12/Engineering or Technical qualification
• A technical background with a bachelor’s degree in engineering (and/or studies related to business) with business experience. Or a bachelor’s degree in business (or similar) degree with technical background or experience.
• Proven successful sales experience or a keen willingness to learn value-sales techniques
• Sales and Business development knowledge and the experience of bringing new technically advanced solutions to market.
• Knowledge of and experience with any Sandvik’s product range would be beneficial.
• Well-developed understanding of the mining industry and associated equipment would be essential.
• An in-depth understanding of customer business processes, with at least 5 years’ active involvement with mining operations.
• Understanding and experience in deploying mining automation and digital systems

Knowledge of and experience with any Sandvik’s product range would be beneficial.