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Digital Sales Advisor

Thurlow Nunn

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Location:
United Kingdom , Norwich

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join Our Team as a Digital Sales Advisor. Be the first digital connection to someone's next car. Are you a natural communicator with a passion for people? Step into a modern, digital-first role where you’ll be the welcoming touchpoint for customers exploring their next vehicle online. At Thurlow Nunn, we’re more than just a dealership—we’re a team driven by people-first values and a shared passion for delivering unforgettable service. As our new Digital Sales Advisor, you’ll play a key part in shaping that experience from the first click to the first drive.

Job Responsibility:

  • Respond quickly and professionally to online, live chat, email, and phone enquiries
  • Create engaging, informative conversations to uncover customer needs
  • Share information on our amazing vehicles, offers, and services
  • Qualify leads and book test drives or appointments for the sales team
  • Keep CRM records accurate and up to date
  • Follow up with interested customers to keep the journey moving
  • Collaborate closely with our sales execs to turn interest into happy handovers

Requirements:

  • A people person with quality written and verbal communication
  • Friendly, confident, and professional across digital channels like email, SMS and chat
  • Highly organised with great attention to detail
  • Comfortable using CRM tools and digital platforms
  • A self-starter with a proactive attitude and team spirit
  • Experience in digital customer service, online sales support, or similar roles
What we offer:
  • A supportive, values-led working environment
  • Ongoing training
  • Competitive salary + uncapped commission
  • Be part of a forward-thinking, family-owned business that cares
  • 31 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Free RAC breakdown cover
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Aftersales discounts
  • Access to health and wellbeing support services
  • Free refreshments
  • Employee discount platform
  • Recruitment Referral Incentive Scheme
  • Employee Assistance Programme (EAP)

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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