Digital Relationship Manager

• Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, challenges or risks and expectations
• Acquire new, multi-product, Digital, Technology & Communications customers headquartered in Ireland, for the Bank, and manage those relationships end to end
• Introduces solutions to clients in building and strengthening an effective portfolio
• Collaborate and work closely with various product teams (treasury solution sales, trade finance, markets, corporate finance, capital markets, investment banking), Risk teams, as well as the broader CCB global network
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Monitoring and supporting the products’ implementation process
• Managing customers and transactions in the CRM platform
• Maximizes client experience by proactively sharing markets updates, trends and intelligence
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and local ecosystem)
• Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
• Ensure compliance with regulatory requirements and Citi's policies / guidelines at all times
• Participate in the Ireland Tech ecosystem that supports Digital companies, market events and drive thought leadership & partnerships
• Own, respond to, uncover and anticipate future needs, roadblocks, risks and expectations
• Manage account planning process, the RM has to determine and plan the future relationship and new business opportunities

• Experience in Commercial / Relationship Banking as Relationship Manager, with international customers
• Excellent interpersonal, communication and influencing skills
• Excellent knowledge of the Digital, Technology & Communications market, companies, ecosystem, competition, local regulations
• Sound knowledge of banking, treasury / lending / FX (Markets) / trade products and processes, as well as a solid track record of providing effective and thought out banking and financial advice and solutions to clients
• Demonstrate expert level credit skills, capable of structuring all credit deals and guiding staff through the credit deal approval process
• Entrepreneurial mindset and excellent selling skills
• Team player with the ability to collaborate with the local, regional and global teams, as well as requesting support from the appropriate team members as required
• Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external (Venture capital firms, debt advisory, corporate finance, legal, audit, industry associations and other key industry influencers) sources
• Relevant bachelor’s degree with preference for Master’s from a university or business school
• Highly focused, able to rapidly determine key priorities, clearly communicate the priorities
• Able to quickly adapt priorities based on the latest data insights

Global benefits designed to support your well-being, growth and work-life balance