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Boots is embarking on a huge Digital Transformation, one which will over-haul our digital capabilities, upgrading tools, systems and processes to better serve customers and colleagues. This role owns the overall business delivery plan, ensuring readiness for go live. This role is critical to ensuring the Digital Transformation programme lands successfully for both our business teams and our customers. This role will be responsible for co-ordinating and reporting on all associated business transition activities for a sub-section of the project. You will work closely with specialists in Business Change, Business Architecture, Product and our business SMEs to ensure all activities are identified and organised into the business delivery plan for both the boots.com and boots.ie go live. You will ensure these plans are delivered, identifying and addressing risks and issues as needed, working closely with the Condor & Digital leadership teams. The role reports to the Head of Business Transition. The role has 1 or 2 direct reports.
Job Responsibility:
Accountable for the overall business delivery plan for the tribe, including timeline, milestones, dependencies and outcomes
Owns the RAID, decision and escalation framework for the tribe
Acts as the single point of accountability for business readiness into go-live
Builds and owns the stakeholder map for the tribe, in partnership with Change
Leads engagement with senior stakeholders (Product, Architecture, Business Leads, Change, Programme)
Chairs key tribe forums and facilitates decision-making, trade-offs and prioritisation
Owns RAG status for the tribe and defines mitigation strategies for Amber/Red items
Escalates risks, issues and decisions to Head of Business Transition / Programme Board / Release Boards as required
Ensures governance standards are met across planning, reporting and controls
Provides a weekly senior update covering progress, risks, dependencies and decisions required which will then be fed into Programme Board
Represents the tribe in cross-tribe and programme-level forums
Signs off readiness outputs prior to go-live
Owns business resource demand for the tribe and works with SMEs and Head of BT to secure sign-off
Requirements:
Extremely organised and experienced in project and/or programme management
Must have experience of creating and managing large complex plans involving multiple teams/functions and a wide variety of different activities including technology implementation
Able to work effectively in a fast-paced environment with rapidly changing priorities, and challenging stakeholders
Confident, flexible and unflappable and will challenge when deadlines are not met or standards not achieved
Excellent communication skills (written and oral) and good attention to detail
Great at bringing a cross-functional group together, and leading/facilitating the group to work through potential problems or barriers
Works well with others and experienced in working cross-functionality with a diverse range of people – including effectively holding others to account when needed
Able to follow guidelines & processes but know when these can/should be flexed
Experience of project and programme management methodologies
Confident user of PowerPoint, MS Teams, Sharepoint and Excel
Nice to have:
Ideally have completed (or working towards) MSP practitioner or similar (e.g. APM practitioner)
Experience using JIRA / Confluence
Knowledge of APMG International Change Management, Lean Six Sigma and Agile methodologies is beneficial
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme