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Digital Program Director

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Contract Type:
Employment contract

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Salary:

60.38 - 96.15 USD / Hour

Job Description:

The Digital Program Director will drive and shepherd the Digital delivery efforts for new cross-functional initiatives that enable Marriott to achieve its goals and become the 'World’s Favorite Travel Company.' Responsibilities include partnering with Digital teams to plan, deliver, and support cross-functional initiatives and experiences, managing multiple efforts related to launching projects in a fast-paced environment, and overseeing delivery across Business and Enterprise Product and Platform teams.

Job Responsibility:

  • Champions the effort to understand how digital experiences and capabilities can deliver value against Marriott’s enterprise and digital goals
  • Work with partners and stakeholders to understand business needs, constraints, and convert into relevant digital requirements
  • Organize and align across all digital teams to scope, plan, sequence, manage and support approved cross-channel initiatives (projects, programs)
  • Collaborates with product teams to identify and capture requirements for the end-to-end user experience as part of initiative scope
  • Communicate and champion customer experience considerations to business and enterprise technology partners
  • Partners with data and analytics team to understand the value and business outcomes are defined
  • Participates in Digital agile ceremonies to collaborate with team on prioritization and backlog management
  • Leads and/or participates in cross-functional forums for the oversight and management of cross-channel efforts in Digital
  • Manage initiative budgets and forecasts to ensure on time and on-budget delivery
  • Manages scope, timeline, budget and stakeholders from planning through delivery
  • Interviews and hires employees as needed
  • Ensures employees are treated fairly and equitably
  • Ensures that regular, ongoing communication is happening in department
  • Fosters employee commitment to providing excellent service
  • Participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
  • Solicits employee feedback
  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
  • Ensures policies are administered fairly and consistently
  • Conducts annual performance appraisal with direct reports
  • Champions change ensures brand and regional business initiatives are implemented
  • Communicates follow-up actions to team as necessary

Requirements:

  • 8+ years’ experience in digital project/program management and/or product development and delivery, demonstrating a pattern of exceptional performance
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • 4-year degree (BA/BS) from an accredited university in a digital/technical field, business administration or hospitality management, or equivalent experience
  • Experience leading with Agile development methodologies and participating in backlog refinement and sprint planning
  • Experience establishing and managing initiatives, epics, and underlying stories, tasks, etc. in Jira
  • Proven ability to lead and work with cross-functional teams in support of business priorities
What we offer:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health care flexible spending account
  • Dependent care flexible spending account
  • Life insurance
  • Disability insurance
  • Accident insurance
  • Adoption expense reimbursements
  • Paid parental leave
  • 401(k) plan
  • Stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits
  • Employee assistance plan
  • Childcare discounts

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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