Digital Product Owner Job at Blu Digital (London)

Digital Product Owner

Blu Digital

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This Sports fashion brand are looking for an experienced Digital Product Owner to play a huge role within the Customer Care and eCommerce teams. They are building an international brand and are looking for someone who is used to a fast-paced environment and is passionate about what they do. You will be reporting to the Head of Digital Product joining a team of Product Managers, Developers and UX. You will be a real team player working with a passion for creating the most outstanding customer experience.

Job Responsibility:

Define new experiences for advisors and customers based on feedback, insights, and research
Understand the new Customer Service platform end-to-end
Collaborate with Customer Care, Operations and Technology leads to identify and communicate technical features and solutions
Work in partnership with the Head of Customer Care to set the vision
Lead development and delivery of 2021 Customer Service roadmap
Create the right digital integrations that help unify data from multiple sources and enable the delivery of effortless, consistent, and personalised service
Understand and influence and help the technical and business teams navigate new solutions to find the optimal way to deliver quickly

Requirements:

Proven record of delivering Customer Service SaaS products and capabilities that span several processes and teams
Experience ideally within an international setting
In depth understanding of contract regulations
Strong analytical mindset

Nice to have:

Knowledge of multiple functional areas such as Development, UX/UI, Customer Support and Operations

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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