Digital Product Manager, HSBC

HSBC

Location:
United Arab Emirates, UAE

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is responsible for leading and supporting several agile development teams. Understanding market trends and customer needs and proposing commercially viable propositions working closely with retail, wealth management colleagues, and the wider digital product management teams. Driving digital transformation for customers and internally for departments new to Agile methods.

Job Responsibility:

Accountable for the end-to-end customer experience of specific Digital products and features
Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities
Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
Refine customer experience for new capabilities in partnership with Sales & Distribution, Marketing, Product & Propositions, COO and other key stakeholders
Build strong relationships, adopting a joined-up approach to execute change at pace with minimum conflict
Ensuring new inclusions to WPB mobile and online offerings meet internal control standards and external regulatory framework
Support achievement of the HSBC Vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Requirements:

Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit
Experience with consumer product development is a strong advantage, especially mobile banking features and experiences. Ideally, past work experience with digitally led companies
Financial services industry experience (ideally with a large corporate, within personal banking and wealth management products) and understanding of digital business
Good understanding of Agile methodologies and best practice techniques
Experience with User Led Design, prototyping, working in Agile environment
Experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
Comfortable with technology including ability to translate business and customer needs to IT requirements
Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc)
Creativity to proactively propose new business opportunities and resolve issues
Competent with project planning and reporting
Demonstrates flexibly when addressing shifting or competing priorities
Proven ability to build strong relationships across stakeholder groups
Proven ability to manage third parties
Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes
Strong analytical and presentation skills
Energetic, positive attitude and team player
A flexible approach to work and working hours. Willingness to travel

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Continuous professional development

Additional Information:

Job Posted:
May 03, 2025

Expiration:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Product Manager

HSBC

Location:United Arab Emirates, UAE

Category:IT - Administration

Contract Type:Employment contract