Digital Product Manager, HSBC

HSBC

Location:
United Arab Emirates

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a digital product manager at HSBC, you play a critical role in leading several agile development teams. You will understand market trends and customer needs to propose commercially viable propositions. Key responsibilities include delivering end-to-end digital experiences, refining customer experience capabilities, and providing technical leadership to support HSBC’s digital transformation.

Job Responsibility:

Accountable for the end-to-end customer experience of specific Digital products and features
Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities
Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
Refine customer experience for new capabilities in partnership with Sales & Distribution, Marketing, Product & Propositions, and other key stakeholders
Competive assessments: research new technologies and services, assess competitors/new entrants, review regulations for Digital requirements
Support achievement of the HSBC Vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge, and encouraging others to do the same in the best interests of HSBC and its customers
Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Share best practice globally by driving the use of cross border best practises when designing and implementing online business requirements
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in-order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices, and standards to ensure quality, effective risk management and regulatory compliance
Surface and manage any risks and issues and ensure we achieve compliance with the Global FIM.

Requirements:

Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit
Experience with travel, lifestyle, and/or other consumer product development is a strong advantage. Ideally, past work experience with digital companies (e.g. Expedia, Google, Apple, Fintech style companies etc.)
Financial services industry experience (ideally with a large corporate, within retail banking products) and strong understanding of digital business
Global markets experience
Experience with User Led Design, prototyping, working in Agile environment
Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization
Comfortable with technology including ability to translate business and customer needs to IT requirements
Exposure to projects that touch a range of technical platforms
Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
Competent with project planning and reporting
Demonstrates flexibly when addressing shifting or competing priorities
Proven ability to build strong relationships across stakeholder groups
Proven ability to influence large teams with direct leadership authority
Proven ability to manage third parties
Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes
Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication
Strong analytical and presentation skills
Energetic, positive attitude and team player
A flexible approach to work and working hours.

Nice to have:

Experience with travel, lifestyle, and/or other consumer product development
Ideally, past work experience with digital companies (e.g. Expedia, Google, Apple, Fintech style companies etc.)
Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization
Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues.

What we offer:

Flexible working
Opportunities for professional development
Inclusive and diverse environment.

Additional Information:

Job Posted:
June 19, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Product Manager