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We are seeking an experienced Digital Product Manager to join a well-established financial institution in the Richmond, VA area. You will be part of a dynamic team centered culture that encourages an entrepreneurial mindset and spirit. This role involves collaborating with diverse teams to create and implement digital strategies that drive business growth and enhance customer experiences. You will play a pivotal role in shaping the digital roadmap, establishing partnerships, and ensuring products meet strategic objectives.
Job Responsibility:
Develop and execute digital strategies and roadmaps tailored to business needs and future growth objectives
Evaluate external digital platforms and recommend partnerships to enhance capabilities
Identify opportunities for leveraging digital techniques to achieve strategic goals and prioritize required capabilities
Create business cases and requirements for digital initiatives, driving them through execution
Ensure customer and employee feedback informs product features to align with business outcomes and architectural roadmaps
Set and manage goals, key performance indicators, and metrics to track success
Collaborate with Marketing teams to support acquisition, product positioning, promotions, and onboarding of digital products and services
Conduct research to understand customer digital needs, industry trends, and best practices while assessing competitive movements
Present strategic recommendations and data insights to senior management to gain buy-in
Prioritize product requirements, coordinate release plans, and translate business needs into technical specifications for implementation
Requirements:
Proven experience in digital product management, with a strong understanding of strategy development and execution
Expertise in customer service, stakeholder management, and relationship building
Proficiency with tools like Microsoft Excel and PowerPoint for documentation and presentations
Solid knowledge of marketing, operations, and research processes
Familiarity with Agile Scrum methodology and strategic planning
Ability to troubleshoot issues, coordinate with vendors, and implement solutions effectively
Strong leadership skills to guide teams and manage complex projects
Excellent communication skills for presenting data, liaising between technical and business teams, and gaining stakeholder buy-in