Digital Product Manager Job at BDO UK LLP (London)

Job Description

As a Digital Product Manager at BDO, you'll play a crucial role within our IT team and the Innovation and Digital capability. You'll manage a diverse portfolio of digital products, collaborating closely with Business Product Owners and overseeing the entire product lifecycle, from inception to delivery, as well as ongoing improvements and enhancements. Our digital products range from client-facing, AI-driven services to internal tools that impact the daily work of over 10,000 employees. You'll be part of the Innovation and Digital function, a dedicated and substantial investment by BDO to lead the future of technology change by introducing new digital products and services. Our team of over 50 talented individuals includes designers, developers, and innovation managers, working on projects from generative AI products to automation and e-commerce solutions. We collaborate with partners such as Microsoft and other leading technology providers, and our digital products are used by employees, clients, audited entities, suppliers, regulators, and other BDO firms worldwide.

Job Responsibility

Manage the day-to-day operation and direction of digital products under your ownership
Collaborate with cross-functional teams to deliver business outcomes and enhance user experience
Act as a key liaison between Business Product Owners and Product Team to maximise product value
Apply and promote best practices in product management within the team and wider organisation
Develop a strong understanding of the products you manage, including their organisational and technical aspects
Maintain and prioritise the product backlog, evaluating opportunities based on business and user needs
Support Business Product Owners in shaping product strategy and roadmap decisions
Ensure product development incorporates user feedback, feature enhancements, and operational improvements
Monitor and analyse product metrics to drive engagement and performance
Stay informed about market trends to ensure products remain competitive and relevant
Build a working knowledge of the technologies underpinning your products
Communicate effectively with stakeholders to ensure alignment and successful delivery
Foster strong relationships across teams and advocate for the needs of end-users
Represent the voice of the customer by understanding their interactions, feedback, and motivations
Use collaborative language and questioning techniques to identify issues and encourage open dialogue
Present complex information clearly and concisely, using non-technical language where appropriate
Take ownership and accountability for the products you manage
Empower team members to work autonomously and deliver high-quality outcomes
Stay informed about emerging trends, tools, and techniques in product management and technology

Requirements

Proven experience as a Digital Product Manager or similar role
Hands-on experience working in Agile delivery teams and participating in ceremonies such as stand-ups, retrospectives, and backlog refinement
Familiarity with work management tools like Azure DevOps or Jira
Strong skills in product and feature discovery, requirements gathering, and user story creation
Awareness of Product Operations and its role in driving product management excellence

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