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Digital Product Manager - Fulfillment

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Boots

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Location:
United Kingdom , Nottingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As our Product Manager for fulfil, you'll own and optimise our end to end fulfilment experience across Order Management, delivery, Click & Collect, returns, and partner fulfilment capabilities. You'll sit within the Buy & Fulfilment product area, reporting to the Lead Product Manager, working closely with architects, engineering, programme, UX, operations and commercial teams.

Job Responsibility:

  • Own the product vision, roadmap and delivery for our digital transformation (Condor) onto Salesforce OMS and associated fulfilment services
  • Oversee the end to end testing process, ensuring fulfilment scenarios are validated, and prioritise defects based on customer impact, operational risk and delivery readiness
  • Shape and deliver dropship and marketplace fulfilment experiences, ensuring seamless partner onboarding, order routing and customer comms
  • Lead cross functional squads to deliver enhancements across order routing, inventory accuracy, picking &packing, delivery SLAs and returns workflows
  • Drive the fulfilment transformation agenda across core systems, integrating new capabilities to support speed, flexibility and scalability
  • Use data and insights to identify customer pain points and operational inefficiencies, translating them into clear product opportunities
  • Develop strong partnerships with logistics, store ops, supply chain, engineering, and third‑party fulfilment partners
  • Ensure customer centric, regulatory and operational requirements are created at every stage

Requirements:

  • Proven experience as a Product Manager in fulfilment, logistics, order management or supply chain technology
  • Hands on experience working with Salesforce OMS (or another enterprise OMS) across order orchestration, routing and fulfilment flows
  • Strong understanding of end to end fulfilment processes including delivery, Click & Collect, same‑day, returns and exchanges
  • Ability to break down complex fulfilment problems into clear product requirements and prioritised roadmaps
  • Experience collaborating across engineering, operations, commercial and partner teams
  • Experience communicating complex technical concepts to a variety of audiences — able to simplify complexity and influence at all levels
  • Customer-centric mindset

Nice to have:

  • Demonstrable experience delivering digital or operational transformation within complex organisations
  • Solid working knowledge of dropship and marketplace fulfilment models
  • Knowledge of carrier integrations, warehouse systems, picking/packing technology or store fulfilment tooling
  • Understanding of marketplace seller operations and onboarding processes
  • Familiarity with inventory management concepts
  • Ability to use data tools to support decision-making
  • Experience working with third-party logistics providers or external fulfilment partners
What we offer:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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