Digital Product Management Director, Wells Fargo

Wells Fargo

Location:
United States, San Francisco

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

185000.00 - 300000.00 USD / Year

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Job Description:

As a CRM Digital Product Management Director in the Consumer CRM organization, you will lead the strategic vision, development, and execution of CRM capabilities that power customer growth and deepen engagement across Branch Banking and Affluent segments. You will oversee the evolution of CRM product roadmaps, collaboration with cross-functional teams, and implementing innovative, data-driven solutions for customers and bankers. This role involves driving operational effectiveness, leveraging AI and automation, and fostering regulatory compliance while working closely with senior leaders and front-line teams.

Job Responsibility:

Drive strategic development and execution of core Customer Relationship Management (CRM) products across Branch Banking and Affluent segments
Champion risk management strategies that elevate CRM operational excellence and efficiency
Lead high-performing product teams to design and implement integrated solutions that enhance effectiveness, minimize risk exposure, and streamline operations
Shape enterprise-wide transformation by crafting and evolving policies and procedures that redefine organizational perspective, culture, quality standards, stakeholder relationships, and operational capabilities
Influence senior leadership and cross-functional partners to secure resources, align priorities, resolve challenges, and ensure strategic cohesion
Oversee strategic resource planning, including talent allocation, financial forecasting, and vendor management
Cultivate a forward-looking talent strategy, mentoring and empowering teams to meet evolving business needs

Requirements:

8+ years of digital product management or leadership experience, or equivalent experience demonstrated through work experience, training, military experience, or education
4+ years of management or leadership experience

Nice to have:

Experience with CRM platforms (Salesforce, MS Dynamics, Adobe, and other Marketing solutions)
Experience driving transformational change
Experience leading teams in risk assessment activities and resolution processes
Experience partnering, influencing, and driving change through senior leaders
Experience engaging partners to execute a roadmap that delivers value
Ability to set and communicate a compelling future direction for the team or organization
Ability to articulate vision, goals, and expectations to diverse stakeholders

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 25, 2025

Expiration:
October 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Product Management Director