Digital Product Leader, IKEA

IKEA

Location:
Sweden, Malmö

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our Digital Product Leader for ITSM, ITOM & ITAM on the ServiceNow platform, you will drive the vision, scope, roadmap, product lifecycle management, and stakeholder engagement to deliver scalable, efficient solutions that improve service reliability, co-worker experience, and operational efficiency. The role involves collaborating across teams and networks within Inter IKEA Group, ensuring end-to-end lifecycle management and compliance with enterprise standards, while delivering measurable business value and staying OOB wherever possible.

Job Responsibility:

Defining and owning the long-term product vision and roadmap for ITSM, ITOM, and ITAM on the ServiceNow platform
securing end-to-end lifecycle management, ensuring that digital products evolve and deliver continuous business value
engaging stakeholders to prioritise needs, translate business requirements into product outcomes, and drive adoption
delivering value at scale, improving co-worker experience, service reliability, and operational efficiency
defining success measures (e.g., adoption, service reliability, automation, operational efficiency, user satisfaction) and reporting progress
leading and prioritising the product backlog in close partnership with IT Practice Leaders, Product Specialists, Business Analysts, development teams, EA/Target Architecture, and other DPLs across IKEA
working with strategic partners to secure quality delivery and continuous improvement
ensuring compliance with enterprise standards for security, architecture, and service management
safeguarding platform integrity by leveraging configuration over customisation to ensure scalability, upgradeability, and cost efficiency.

Requirements:

5–7+ years in digital product management or product ownership, ideally within ITSM, ITOM, or ITAM domains in a global enterprise environment
proven leadership of product vision, strategy, and lifecycle management (discovery, delivery, continuous improvement)
demonstrated experience with budget ownership and prioritisation, including making transparent trade-offs across multiple stakeholders
hands-on experience with ServiceNow platform capabilities, particularly ITSM, ITOM, and ITAM, with strong knowledge of configuration vs customisation and the value of staying OOB
track record of delivering automation, monitoring, and AI-enabled capabilities to improve service reliability and user experience
experience working in a complex, global IT operations environment, balancing business needs, user experience, and technology feasibility
strong experience with stakeholder engagement and alignment — acting as a bridge between business leaders, enterprise architects, developers, and end-users.

Nice to have:

ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, or ITAM
product management or agile certifications, e.g., SAFe Product Owner/Product Manager (POPM), Professional Scrum Product Owner (PSPO).

Additional Information:

Job Posted:
September 27, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Digital Product Leader