Digital Product Leader, IKEA

IKEA

Location:
Netherlands, Delft

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Digital Product Leader for ITSM, ITOM & ITAM on the ServiceNow platform, you will define product vision and roadmaps, engage stakeholders, and deliver scalable IT solutions that improve co-worker experiences, service reliability, and operational efficiency across IKEA’s IT operations.

Job Responsibility:

defining and owning the long-term product vision and roadmap for ITSM, ITOM, and ITAM on the ServiceNow platform
securing end-to-end lifecycle management, ensuring that digital products evolve and deliver continuous business value
engaging stakeholders to prioritise needs, translate business requirements into product outcomes, and drive adoption
delivering value at scale, improving co-worker experience, service reliability, and operational efficiency, follow-up by defining success measures and reporting progress
leading and prioritizing the product backlog in close partnership with IT Practice Leaders, Product Specialists, Business Analysts, development teams, EA/Target Architecture, and other DPLs across IKEA
working with strategic partners to secure quality delivery and continuous improvement
ensuring compliance with enterprise standards for security, architecture, and service management
safeguarding platform integrity by keeping modules out-of-the-box wherever possible, leveraging configuration over customisation to ensure scalability, upgradeability, and cost efficiency

Requirements:

5–7+ years in digital product management or product ownership, ideally within ITSM, ITOM, or ITAM domains in a global enterprise environment
proven leadership of product vision, strategy, and lifecycle management (discovery, delivery, continuous improvement)
demonstrated experience with budget ownership and prioritisation, including making transparent trade-offs across multiple stakeholders
hands-on experience with ServiceNow platform capabilities, particularly ITSM, ITOM, and ITAM, with strong knowledge of configuration vs customisation and the value of staying OOB
track record of delivering automation, monitoring, and AI-enabled capabilities to improve service reliability and user experience
experience working in a complex, global IT operations environment, balancing business needs, user experience, and technology feasibility
strong experience with stakeholder engagement and alignment — acting as a bridge between business leaders, enterprise architects, developers, and end-users

Nice to have:

ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, or ITAM
product management or agile certifications such as SAFe Product Owner/Product Manager (POPM) or Professional Scrum Product Owner (PSPO)

What we offer:

working in a global and diverse enterprise
focus on sustainability and inclusion

Additional Information:

Job Posted:
September 27, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Digital Product Leader