Digital Product Leader, IKEA

IKEA

Location:
Netherlands, Delft

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join IKEA as our Digital Product Leader for ITSM, ITOM, & ITAM on the ServiceNow platform. Lead the long-term product vision and collaborate with a diverse team to ensure solutions are scalable, intuitive, and proactive, improving service reliability and co-worker experience in a global IT environment.

Job Responsibility:

defining and owning the long-term product vision and roadmap for ITSM, ITOM, and ITAM on the ServiceNow platform
securing end-to-end lifecycle management, ensuring that digital products evolve and deliver continuous business value
engaging stakeholders to prioritise needs, translate business requirements into product outcomes, and drive adoption
deliver value at scale, improving co-worker experience, service reliability, and operational efficiency, follow-up by defining success measures and reporting progress
lead and prioritize the product backlog in close partnership with IT Practice Leaders, Product Specialists, Business Analysts, development teams, EA/Target Architecture, and other DPLs across IKEA
work with strategic partners to secure quality delivery and continuous improvement
ensure compliance with enterprise standards for security, architecture, and service management
safeguarding platform integrity by keeping modules out-of-the-box wherever possible, leveraging configuration over customisation to ensure scalability, upgradeability, and cost efficiency

Requirements:

5–7+ years in digital product management or product ownership, ideally within ITSM, ITOM, or ITAM domains in a global enterprise environment
proven leadership of product vision, strategy, and lifecycle management (discovery, delivery, continuous improvement)
demonstrated experience with budget ownership and prioritisation, including making transparent trade-offs across multiple stakeholders
hands-on experience with ServiceNow platform capabilities, particularly ITSM, ITOM, and ITAM, with strong knowledge of configuration vs customisation and the value of staying OOB
track record of delivering automation, monitoring, and AI-enabled capabilities to improve service reliability and user experience
experience working in a complex, global IT operations environment, balancing business needs, user experience, and technology feasibility
strong experience with stakeholder engagement and alignment — acting as a bridge between business leaders, enterprise architects, developers, and end-users
bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field
ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, or ITAM
product management or agile certifications, e.g., SAFe Product Owner/Product Manager (POPM), Professional Scrum Product Owner (PSPO)

Additional Information:

Job Posted:
November 04, 2025

Expiration:
November 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Digital Product Leader

IKEA

Location:Netherlands, Delft

Category:IT - Administration

Contract Type:Employment contract