Digital Presales Solution Architect - Greenlake

• Provide technology consulting to external customers and internal project teams
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs
• As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction
• Maintain knowledge of leading edge technologies and industry/market domain knowledge
• Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects
• Shape technical direction and technical strategies within the organization and for external customers
• Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals
• Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development
• Responsible for delivery of assigned tasks within the delivery cycle of a project
• Support local sales and Pre-Sales, building solution pricing, internal interfaces
• Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
• Tasks may include installing new systems applications
• updating applications, firmware, and drivers
• creating boundaries for as well as performing configuration and testing activities
• applications programming for assigned modules within a larger program
• assisting in the preparation of technical presentations and demonstrations
• and participating in customer meetings
• Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks
• Contributes to design for specific deliverables and assists in the development of technical solutions
• Participates as part of a team and maintains good relationships with team members and customers
• Understands the company strategy and the role that the individual plays
• Uses knowledge tools and re- uses information for the benefit of projects, and of professional development
• Uses and contributes to technical forums within the company environment and local professional communities and technical user groups

• 3 - 5 years of technical experience
• Bachelor of Arts/Science or equivalent degree in computer science or related area of study
• without a degree, two additional years of relevant professional experience (5-7 years in total)
• Technical background, tech oriented – GreenLake portfolio
• Experience in presales in software and hardware
• Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable
• Able to contribute to the design for deliverables
• Has ability to perform/drive resolution of problems on individual products
• Able to communicate broad and specific concepts with team and to peers
• Able to produce documentation for use by team and customer

Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion