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Admiral Group Plc Logo Admiral Group Plc · IT - Software Development

Digital Performance Lead

· Job Posted January 15, 2026
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Job Description

Join our dynamic Travel Operations leadership team as the Digital Performance Lead. In this pivotal role, you will own the vision, strategy, and delivery of our online customer journey, including the Portal and Quote experience. You will drive improvements in portal usage, online conversion, customer experience, and value optimisation, ensuring our digital roadmap aligns with customer needs and business goals. This role reports to the Head of Travel Operations.

Job Responsibility

  • Set and Communicate Strategy: Define and articulate the online product vision and strategy, ensuring alignment with overall business objectives and customer needs
  • Roadmap Ownership: Prioritise and manage the product backlog, coordinating with IT and business stakeholders to deliver impactful changes
  • Customer Advocacy: Represent the voice of the customer in all product decisions, ensuring an effortless and engaging digital experience
  • Performance Management: Analyse and communicate management information (MI) using analytics tools
  • track performance against targets and identify opportunities for improvement
  • Continuous Improvement: Drive ongoing enhancements to the online journey, leveraging data and stakeholder feedback to optimise retention, value, and service
  • Stakeholder Engagement: Build strong relationships across Travel Operations and partner teams to ensure effective collaboration and delivery
  • Change Leadership: Support and coordinate IT change initiatives, ensuring requirements are clear and customer-centric
  • Team Leadership: Lead and develop team members as required, fostering a culture of innovation, accountability, and growth
  • Conflict Resolution: Serve as an escalation point for resolving product-related conflicts and challenges
  • Business Case Development: Build robust business cases for new initiatives and monitor their success post-implementation

Requirements

  • Proven experience in digital product management or a related field
  • Strong customer focus and advocacy
  • Excellent written and verbal communication skills
  • Effective interpersonal skills
  • able to influence and collaborate at all levels
  • Demonstrated ability to manage multiple projects and priorities simultaneously
  • Analytical mindset with experience using MI and analytics tools
  • Strong business acumen and understanding of digital customer journeys
  • Experience in backlog management and agile delivery
  • People management and team leadership experience
  • Confidence to challenge existing practices and drive change
  • Ability to develop and monitor business cases
  • High attention to detail and commitment to quality
  • Willingness to learn, adapt, and embrace change

Nice to have

  • Experience analysing and refining business processes
  • Experience setting and executing product or business strategy
  • Ability to interpret MI to drive change and tell a compelling story
  • Familiarity with compliance requirements in a regulated environment

What we offer

  • Opportunity to shape the future of digital travel experiences
  • Collaborative and supportive team environment
  • Professional development and growth opportunities
  • Up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
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