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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Job Responsibility:
Manage life cycle of all IT assets including maintaining accurate inventory, budget input, procurement and implementation of new hardware and software assets in a cost-conscious way
Lead and support on-site project implementation/deployment of new digital products and lifecycle refresh of hardware solutions
Secure business continuity by proactively performing preventative maintenance and routine monitoring to identify and avoid potential business interruptions
Initiate and prioritise actions to solve incident and service requests in a timely manner according to business needs, including providing 2nd level hardware and software support for end users, identifying when and how to escalate an issue in the support chain, while adhering to Service Level Agreements, maintaining KPI’s and delivering user satisfaction
Requirements:
General understanding of the end user's need within a Distribution Centre/Warehouse environment
Driven to provide exceptional service to all customers
Equipped with an IT degree or experience working in an IT related field
Demonstrated strong leadership capabilities and effective stakeholder management
Able to work in a fast paced and operational environment
Solutions driven with a continuous improvement mindset
Understanding of the financial impact related to the procurement and lifecycle management of IT assets
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to Employee Assistance Program
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)