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IKEA Logo IKEA · IT - Administration

Digital Operations Specialist

Australia, Marsden Park · Job Posted April 27, 2026
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Job Description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility

  • Manage life cycle of all IT assets including maintaining accurate inventory, budget input, procurement and implementation of new hardware and software assets in a cost-conscious way
  • Lead and support on-site project implementation/deployment of new digital products and lifecycle refresh of hardware solutions
  • Secure business continuity by proactively performing preventative maintenance and routine monitoring to identify and avoid potential business interruptions
  • Initiate and prioritise actions to solve incident and service requests in a timely manner according to business needs, including providing 2nd level hardware and software support for end users, identifying when and how to escalate an issue in the support chain, while adhering to Service Level Agreements, maintaining KPI’s and delivering user satisfaction

Requirements

  • General understanding of the end user's need within a Distribution Centre/Warehouse environment
  • Driven to provide exceptional service to all customers
  • Equipped with an IT degree or experience working in an IT related field
  • Demonstrated strong leadership capabilities and effective stakeholder management
  • Able to work in a fast paced and operational environment
  • Solutions driven with a continuous improvement mindset
  • Understanding of the financial impact related to the procurement and lifecycle management of IT assets

What we offer

  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to Employee Assistance Program
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)
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