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Digital Operations Manager

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Solomon Page

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Location:
United States , Columbus

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

45.00 - 48.00 USD / Hour
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Job Description:

We are hiring a Digital Operations - Manager for a top retail client in Columbus, Ohio! Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team. Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens. Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.

Job Responsibility:

  • Manages Digital program priorities, capacity and team development
  • Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams
  • Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives
  • Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs
  • Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies
  • Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams
  • Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables
  • Management of overall deliverables and expectations supporting the digital program
  • Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team
  • risk assessment of missed deadlines and develop plans to get teams back on track
  • Owns business meeting agendas - prioritizing based on timelines and business need

Requirements:

  • 5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing
  • Understanding of end-to-end business processes, cross functional responsibilities and process dependencies
  • understanding of digital work systems, data connection points, and business-user roles
  • Collaboration focused individual with ability to create alignment and drive for resolution
  • Ability to lead and influence people, that are not direct reports
  • Ability to create, implement and communicate new processes
  • Proven track record of managing people
  • Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment
  • Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams
  • Strong communication, follow-up, attention to detail and organization skills
  • Software and computer proficiency (MS Office, Outlook)
  • Bachelor’s degree preferred or equivalent work experience
What we offer:
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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