Digital Operations Manager Job at Solomon Page (Columbus)

Digital Operations Manager - Fraud and Payments

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Knowledge of current fraud industry trends
Experience working with online payments and familiarity with industry best practices
Proven experience in leading a team, with a focus on coaching and personal development
Excellent verbal and written communication skills, alongside strong numeracy skills for managing large datasets
Proficiency in Microsoft Office and the ability to navigate various systems
A structured approach to problem-solving, with a keen eye for detail and a desire to improve processes
Flexibility to support out-of-hours escalations and a proactive attitude towards challenges.

Job Responsibility

Build and maintain senior partner relationships, leading the operational delivery agenda across multiple teams and third-party suppliers
Manage and optimise business processes for Fraud and Payments, enhancing operational efficiencies
Lead a team of Assistant Managers and Assistants, providing development opportunities to support their growth
Strategically plan operational activities, focusing on fraud prevention and payment processing
Identify and resolve issues affecting daily trading, providing insights to improve our customer offer.

What we offer

Boots Retirement Savings Plan (up to 12% company contribution)
Generous employee discounts for you and a family member
Enhanced maternity/paternity/adoption leave pay
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Flexible benefits scheme including options for additional holiday and discounted gym memberships.

Fulltime

Country Digital Operations Manager

As the Country Digital Operations Manager for IKEA Australia & New Zealand, you ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 4 years of managerial experience
A university degree with a focus on Engineering, Technology, or related areas, or an equivalent combination of education and experience
Proven experience in change management, digital transformation, and working in a rapidly changing environment

Job Responsibility

Leading a team of leaders and co-workers to ensure market digitalisation and adoption of digital tools and capabilities drive significant business value
Drive visible business value realization through adoption of digital tools, capabilities and by acting with speed on the internal stakeholder challenges and opportunities
Accountable for the proactive, experience-led operations of the digital foundation throughout its entire lifecycle
Driving efficient and effective digital foundation products and services by collaborating across their complete lifecycle with relevant stakeholders in both country and central organisations, ensuring current and future needs are thoroughly considered
Collaborating strategically with stakeholders to foster aligned ways of working across Ingka, promoting simple and cost-efficient digital operations, while meticulously safeguarding forecasts, follow-ups, budgets, and resources in line with the market-level implementation roadmap
Leading, coaching, and developing a team of leaders and co-workers, ensuring a clear understanding of the overall vision, direction, delivery process, and responsibilities, while also identifying objectives, monitoring progress, and implementing solutions to enhance team performance

Fulltime

Manager, Digital Operations Center

Location

United States , Charlotte

Salary:

62.15 - 93.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology or related field
3 years in solution development and support
1 year of supervisory experience in a multi-discipline environment (including matrix management)
Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements
Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
Demonstrated strong written and verbal communications skills when consulting with internal and external partners
Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills

Job Responsibility

Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management
Provides regular and comprehensive status reports to management
Leads cross-functional teams through all aspects of project planning, implementation and completion
Manages project implementation schedules
Analyzes plan variances and takes appropriate action to ensure successful completion
Establishes detailed work plans and estimates for all project phases
Monitors progress against baseline plans
Facilitates timely resolution of issues
Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer
Creates, monitors and manages staffing levels and production expectations to meet needs

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Senior Marketing Manager – Digital Governance & Operations

We are seeking an experienced Senior Marketing Manager – Digital Governance & Op...

Location

United States , Sandy Springs

Salary:

50.00 - 60.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

8–12 years of experience in digital governance, risk management, compliance, or operational governance roles
3–5 years of leadership or management experience
Proven experience developing governance frameworks, access management processes, and risk mitigation strategies
Strong understanding of compliance requirements and operational controls in digital environments
Excellent organizational, analytical, and communication skills
Ability to lead cross-functional initiatives and influence stakeholders at all levels
Strong understanding of AdTech platforms and digital marketing ecosystems
Experience with third-party user management and access management platforms
Knowledge of governance, security, and compliance frameworks
Experience conducting access audits, compliance reviews, and control assessments

Job Responsibility

Develop and implement governance policies and operational processes for digital and social platforms
Ensure compliance with company policies, industry regulations, and key control requirements
Maintain governance frameworks that support operational excellence and risk mitigation
Update and maintain governance documentation, policies, procedures, and compliance records
Design and implement processes to identify, assess, and mitigate risks associated with digital platforms
Develop and maintain incident management protocols in partnership with Crisis Management teams
Monitor platform activities and proactively address security, compliance, and operational risks
Drive corrective actions and continuous improvement initiatives
Manage user access provisioning, de-provisioning, and revalidation processes across digital platforms
Oversee onboarding and offboarding activities for internal users and third-party platform users

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

Digital Commerce Operations Manager

The Manager of Digital Commerce Operations is responsible for driving the digita...

Location

United States , Rockford

Salary:

Not provided

Wolverine Worldwide

Expiration Date

Until further notice

Requirements

3-5 years of digital commerce operations experience
Proven experience designing and implementing operating models, execution rigor, and driving complex cross-functional initiatives
Strong analytical skills with the ability to interpret operational and digital performance data and translate insights into action
Exceptional organizational, communication, and stakeholder management skills
Proven ability to collaborate cross-functionally and translate feedback into scalable, business-aligned solutions
Proven ability to influence across levels and functions without formal authority, aligning stakeholders and driving decisions and outcomes in a matrixed environment
Comfortable navigating ambiguity and complexity
able to create structure and momentum

Job Responsibility

Lead difficult, cross‑functional initiatives that span the digital commerce ecosystem from strategy through execution
Identify opportunities to optimize end‑to‑end workflows by simplifying processes, improving governance, and leveraging technology enablement
Own and evolve the digital commerce operating model, including operating rhythms, milestone governance, decision forums, and escalation paths
Lead end‑to‑end Peak Planning for digital commerce, partnering with Commercial, Marketing, Analytics, Supply Chain, and Customer Service teams
Own peak readiness timelines, assumptions, risk tracking, and mitigation planning across traffic, conversion, promotions, inventory, fulfillment, and CX
Own Launch Readiness planning across new product launches, platform capabilities, campaigns, and key initiatives
Establish launch milestones, readiness criteria, and go/no‑go checkpoints across Technology, Creative, Marketing, Analytics, and Operations
Ensure launches are executed on time, with clear ownership, performance expectations, and post‑launch measurement plans
Performs duties consistent with the company's AAP/EEO goals and policies
Performs other duties as required/assigned by manager

Fulltime

Digital Trading Operations Manager - Fraud and Payments

Working in the Digital Operations team you'll collaborate with various teams acr...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Experience in leading a team of people, coaching and supporting personal development is essential
Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets
Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems
Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills
You will require yourself to work and make decisions at pace. You will be working under pressure to tight deadlines. Meanwhile, you will initiate and respond positively to challenging ideas and pressures. This is necessary to meet the needs and demands that the online business requires
You will need to be flexible and required to support out of hours escalations
Knowledge of current Fraud industry trends is preferred but not essential
Experience working with online Payments and knowledge of industry best practices

Job Responsibility

Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas
Manage and responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output
Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth
Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Leading on decision-making
Identify and manage issues and incidents affecting daily trading through to resolution
Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer
You will be an escalation for the Operations team, identifying and fixing issues, resolving queries and providing advice
You will be a key member of the Boots.com/Digital Leadership Team. Participating and contributing to the overall growth and success across the Boots.com team, you will be seen as a digital leader. This reputation will extend not just within Boots.com but also the wider company
Management of our audit and controls processes for Fraud and Payments
Support Projects and new programs as the business owner, providing SME knowledge and support during the project and post-delivery

What we offer

Pension membership
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme

Fulltime

Junior Manager Digital Marketing Operations Global E-Commerce

As Jr. Manager Marketing Operations Global eCom, you are the connective tissue o...

Location

Netherlands , Utrecht

Salary:

Not provided

Puma Group

Expiration Date

Until further notice

Requirements

Exceptionally organised with a natural systems-thinking mindset
Academically strong: a degree from a leading university in Business, Management, Operations, Marketing, or a related discipline
1+ years of experience in a project management, operations, or coordination role, ideally within eCommerce, digital marketing, or a fast-paced global organisation
Proficiency with project management tools (e.g. Asana, Notion, Monday.com, Jira, or equivalent)
Confident working with data and analytical systems: able to build reporting dashboards, track KPIs, and translate numbers into clear summaries for leadership
High emotional intelligence: you manage upward and sideways with ease, build trust quickly, and communicate clearly in both written and verbal form
Commercially curious: you understand the 'why' behind each team's work and use that context to prioritise and problem-solve
Proactive: you anticipate what's coming and prepare the team before issues arise
Fluent in English
Comfortable working across multiple time zones and cultures in a matrixed, global organisation

Job Responsibility

Act as the right hand to the Global CS Manager, supporting the operational management of the vendor partnership and internal CS workflows
Track CS performance metrics and consolidate into regular reporting for leadership
Help coordinate operational reviews, QA processes, and process documentation to ensure consistent service quality across markets
Support onboarding and briefing of CS agents on new product launches, campaign periods, and policy changes
Manage the operational calendar for CS: peak trading readiness, staffing plans, and communication schedules
Project management across the Digital Marketing Team
Leveraging your visibility across the full team, you will support project management for cross-functional initiatives. Based on the team's current workstreams, you will work across projects in MarTech, SEO, CRM, Paid media & affiliate marketing
Maintain the ASANA master project dashboards giving the team real-time visibility into all active initiatives
Run weekly team syncs: prepare agendas, capture actions, and follow up on open items
Document processes and build SOPs where repeatable workflows can be standardised

Sr. Digital Strategic Operations Manager - Strategic Projects

As the Sr. Digital Strategic Operations Manager, you will be the engine room of ...

Location

United States , Santa Clara

Salary:

138000.00 - 222000.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years of experience in Marketing, Marketing Operations, Program Management or a Strategic PMO, preferably in an enterprise software environment
Proficiency in budget management, ROI analysis, headcount planning, and financial modeling within a marketing context
Comprehensive understanding of SaaS business models, modern demand generation, and the complexities of global enterprise marketing
Proven capability to lead large-scale organizational transformations with a strong bias toward iterative processes
Ability to build deep relationships and influence senior leaders without direct authority
Comfortable driving accountability with senior leaders and cross-functional GTM teams
Absolute integrity and the ability to handle sensitive information regarding organizational changes, budgets, and performance

Job Responsibility

Define and scale AI-enabled capabilities and workflows, moving AI from 'experimentation' to 'standardized production.'
Lead high-priority transformation initiatives (e.g., M&A integrations, enterprise rollouts) with a focus on risk management and measurable outcomes
Partner with Finance to ensure disciplined capital allocation, managing budget pacing and vendor consolidation
Design and deliver the curriculum required to scale digital literacy and change adoption across the global marketing team
Orchestrate the operational transition for brand and system integrations during acquisitions, ensuring minimal business disruption
Implement standardized program management frameworks (Jira, Smartsheet) for major global initiatives
Proactively identify and mitigate risks across the project portfolio, providing executive visibility into blockers

Fulltime

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Digital Operations Manager

Job Description

Job Responsibility

Requirements

What we offer

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