Digital Operations Manager - Fraud and Payments Job at Boots (Nottingham)

Head of Fraud

Prezzee is a global leader in digital gifting and payments. We’re seeking a Head...

Location

United States , San Jose

Salary:

200000.00 USD / Year

Prezzee

Expiration Date

Until further notice

Requirements

10+ years’ experience in fraud prevention, detection, or risk management (fintech, payments, banking)
Expertise in digital payments, ecommerce fraud, and AI/ML-driven detection
Experience influencing Executive and Board-level stakeholders
Strong people leadership and coaching mindset to guide a talented team
Experience in scaling or high-growth environments preferred

Job Responsibility

Lead and execute Prezzee’s global fraud strategy
Mentor and guide a team of fraud, risk, and AI/ML specialists
Design, optimise, and manage AI/ML models for fraud detection
Partner with Product, Engineering, Data, and Fraud Operations to deliver end-to-end fraud controls
Advise executives and the Board on emerging threats, risks, and mitigation strategies
Manage fraud platforms, vendors, and industry relationships
Ensure fraud risk is proactively assessed for new products and market expansions

What we offer

Competitive incentives that reward your success and contribution
Comprehensive health, dental, vision, and 401(k) match benefits
Flexible work hours, Culture Swap Days, and the freedom to work from anywhere* for 30 days a year
Prezzeeversary Leave – Extra day of annual leave for each year you’re with us
BirthYay Leave – Celebrate you with a paid day off during your birthday month
Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers
Fun and meaningful events, both virtual and in-person, to build community and connections
Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride
Continuous learning through Litmos, LinkedIn Learning, industry-focused opportunities, and Lunch & Learn sessions
Access to the Telus Wellbeing platform, supporting your mental, social, financial, and physical health

Fulltime

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
Intermediate to senior level experience in a similar position preferred
Strong understanding of digital banking customer journeys and online/mobile fraud typologies
Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
Experience in trend analysis and alerts in early fraud detection
Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
Effective written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
Conduct post‑implementation analysis to assess strategy performance and control outcomes
Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management

Fulltime

Digital Trading Operations Manager - Fraud and Payments

Working in the Digital Operations team you'll collaborate with various teams acr...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Experience in leading a team of people, coaching and supporting personal development is essential
Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets
Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems
Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills
You will require yourself to work and make decisions at pace. You will be working under pressure to tight deadlines. Meanwhile, you will initiate and respond positively to challenging ideas and pressures. This is necessary to meet the needs and demands that the online business requires
You will need to be flexible and required to support out of hours escalations
Knowledge of current Fraud industry trends is preferred but not essential
Experience working with online Payments and knowledge of industry best practices

Job Responsibility

Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas
Manage and responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output
Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth
Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Leading on decision-making
Identify and manage issues and incidents affecting daily trading through to resolution
Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer
You will be an escalation for the Operations team, identifying and fixing issues, resolving queries and providing advice
You will be a key member of the Boots.com/Digital Leadership Team. Participating and contributing to the overall growth and success across the Boots.com team, you will be seen as a digital leader. This reputation will extend not just within Boots.com but also the wider company
Management of our audit and controls processes for Fraud and Payments
Support Projects and new programs as the business owner, providing SME knowledge and support during the project and post-delivery

What we offer

Pension membership
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme

Fulltime

Product Manager - Risk and Compliance

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

5+ years of product management experience, ideally within fintech, banking, or payments
Proven track record designing or managing systems that detect or prevent fraud, financial crime, or transaction anomalies
Solid understanding of AML/CFT frameworks, payments regulations, and risk management principles
Analytical, data-driven decision-maker with experience in KPIs, metrics, and continuous improvement
Skilled communicator who can work across engineering, compliance, commercial, and external partners
Able to lead by influence, build relationships across disciplines, and drive alignment among teams with competing priorities
Curious, calm, and determined
comfortable operating in ambiguity in fast-moving agile contexts

Job Responsibility

Be curious and think from first principles to identify the highest impact opportunities to protect myPOS and our customers from fraud and financial crime
Turn complex ideas into clear, testable requirements that align teams and deliver results
Design scalable systems that detect and prevent fraud across payments, cards, transfers, and account security
Work with Data and Engineering to automate anti-financial crime controls intelligently, using analytics and machine learning where they add value
Partner with Compliance and Risk to turn regulation and best practices into smart, scalable solutions
Challenge outdated processes and drive simplification and automation
Promote a pragmatic, risk-aware culture across product and business teams
Stay curious about the payments landscape - from card schemes to digital wallets - to keep us ahead of emerging risks
Build strong, trusted relationships with Risk and Compliance teams
Manage priorities confidently to protect focus and quality

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses

Fulltime

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Product Owner

This role is focused on owning and managing existing payment platforms and vendo...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4 year and/or Bachelor’s degree is required, and an advanced degree in business, computer science, or a related field is a plus
5 or more years of experience in product management, ideally within payments, digital commerce, or fintech
Direct experience working with payments, payment processors, gateways, digital wallets, gift cards, or transactional platforms
Experience working with external vendors or technology partners and managing execution across organizational boundaries
Exposure to fraud, compliance, or payment reliability concepts
Hands‑on experience translating requirements into epics and user stories while leading agile events and managing delivery in Jira
Proven ability to manage multiple initiatives in parallel with competing priorities
Self-starter with strong communication and organizational skills

Job Responsibility

Own and manage client’s payments digital channels, including payment processors, gateways, POS terminals, kiosks and terminal applications
Serve as the primary point of contact for external payment vendors and technology partners
Reduce operational load on internal teams by proactively managing vendor relationships, issues, and dependencies
Partner closely with internal technology, digital experience, and operations teams to ensure smooth execution and reliability
Translate business and technical needs into epics and user stories in Jira
Lead and participate in Agile ceremonies as needed to support delivery and execution
Manage multiple initiatives concurrently across a fast‑paced, multi‑brand environment
Ensure awareness and alignment around payment reliability, fraud considerations, compliance impacts

Fulltime

Product Owner

Our client is seeking a Product Owner to support and stabilize its payments and ...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4 year and/or Bachelor’s degree is required
5 or more years of experience in product management, ideally within payments, digital commerce, or fintech
Direct experience working with payments, payment processors, gateways, digital wallets, gift cards, or transactional platforms
Experience working with external vendors or technology partners and managing execution across organizational boundaries
Exposure to fraud, compliance, or payment reliability concepts
Hands‑on experience translating requirements into epics and user stories while leading agile events and managing delivery in Jira
Proven ability to manage multiple initiatives in parallel with competing priorities
Self-starter with strong communication and organizational skills for the ability to operate effectively in a fast-paced, multi-brand environment

Job Responsibility

Own and manage client’s payments digital channels, including: Payment processors
Gateways
POS terminals
Kiosks and terminal applications
Serve as the primary point of contact for external payment vendors and technology partners
Reduce operational load on internal teams by proactively managing vendor relationships, issues, and dependencies
Partner closely with internal technology, digital experience, and operations teams to ensure smooth execution and reliability
Translate business and technical needs into epics and user stories in Jira
Lead and participate in Agile ceremonies as needed to support delivery and execution
Manage multiple initiatives concurrently across a fast‑paced, multi‑brand environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Growth Strategist for Treasury and Payments

As a Growth Strategist – Treasury & Payments, you will be responsible for develo...

Location

United States , Westwood, Massachusetts; New York, New York; San Francisco, California; Boston, Massachusetts

Salary:

155000.00 - 200000.00 USD / Year

Citizens Bank

Expiration Date

June 26, 2026

Requirements

Strong strategic and creative thinker with the ability to translate business objectives into impactful marketing strategies
Experience marketing complex B2B solutions
Treasury, Payments, Cash Management, or Commercial Banking experience strongly preferred
Deep experience across digital marketing channels, including search, display, social, content, and web optimization
Proven ability to develop clear, insightful marketing, creative, and media briefs using research and data
Strong project management skills with the ability to manage multiple initiatives simultaneously
Metrics-driven mindset with the ability to interpret data and create actionable, measurable strategies
Experience influencing cross-functional teams and senior stakeholders
Excellent written, verbal, and interpersonal communication skills
Detail-oriented self-starter with a strong sense of accountability and urgency

Job Responsibility

Develop and help lead marketing strategy and vision for Treasury & Payments to achieve business objectives, revenue growth, and client engagement goals
Serve as a strategic marketing thought partner to Treasury & Payments product owners and business leaders, shaping end-to-end go-to-market strategies
Translate complex Treasury and Payments capabilities (e.g., payables, receivables, cash management, liquidity, fraud, and digital payments) into compelling, client-focused value propositions
Act as the primary liaison between Treasury & Payments business partners and Marketing, ensuring alignment on priorities, messaging, and execution
Influence and partner with cross-functional teams to design and deliver quarterly and annual integrated marketing plans spanning Digital marketing, Email and direct marketing, Account-based marketing, Sales enablement tools and collateral, Events, sponsorships, and thought leadership, Paid, earned, and owned media
Lead execution for end-to-end Treasury & Payments marketing initiatives, ensuring on-brand, on-strategy, and on-time delivery
Develop clear and actionable marketing and creative briefs grounded in data, insights, personas, and customer journeys
Keep the client at the center of everything we do by serving as the voice of the customer and optimizing experiences across channels and touchpoints
Partner with Sales, Relationship Managers, and Digital teams to ensure marketing supports pipeline growth, onboarding, and long-term client success
Ensure closed-loop analytics to measure marketing performance against forecasts and business outcomes

What we offer

Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Annual discretionary bonus

Fulltime

Digital Operations Manager - Fraud and Payments

Boots

Location:
United Kingdom , Nottingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Digital Operations Manager - Fraud and Payments

Head of Fraud

AVP - Fraud Operations Sr Analyst

Digital Trading Operations Manager - Fraud and Payments

Product Manager - Risk and Compliance

Fraud Analyst

Product Owner

Product Owner

Growth Strategist for Treasury and Payments

Digital Operations Manager - Fraud and Payments

Boots

Location:United Kingdom , Nottingham

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Digital Operations Manager - Fraud and Payments

Head of Fraud

AVP - Fraud Operations Sr Analyst

Digital Trading Operations Manager - Fraud and Payments

Product Manager - Risk and Compliance

Fraud Analyst

Product Owner

Product Owner

Growth Strategist for Treasury and Payments

Location:
United Kingdom , Nottingham

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
May 14, 2026