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Digital Operations Engineer – Web Solutions & CRM

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Airbus

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Location:
Spain , Albacete

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

An opportunity for an IT Operation Specialist (m/f) for CRM domain has arisen within Airbus Helicopters (Albacete). The selected candidate will join the AH Information Management Directorate, to manage, drive and monitor the delivery of Digital projects, related to Airbus Helicopters Customer Relationship Management domain. In a context of high service usage, you will be accountable for the stability, performance, and operability of our solutions. You will play a pivotal role between our internal teams, our managed service providers (MSPs), and our users to ensure service excellence.

Job Responsibility:

  • Run & Support Steering (Incident & Problem Management): Manage the daily 'Run' operations, steering of technical support (Level 2/3), and coordination of resolutions
  • Act as the primary point of contact for our managed service providers
  • Guarantee compliance with Service Level Agreements (SLAs)
  • Technical Management & Maintenance in Operational Condition (MCO): Manage the technical lifecycle of our products, monitoring obsolescence and planning version upgrades
  • Ensure the robustness of the hosting environments (On-premise & Cloud) to support high-traffic events on customer portals
  • Processes, Quality & Continuous Improvement: Audit current support workflows, identify bottlenecks, and propose continuous improvement plans
  • Implement and monitor strict Performance KPIs
  • Lead follow-up committees and produce consolidated activity reporting for management
  • Knowledge Management: Ensure constant updating of technical and architecture documentation
  • Maintain the Knowledge Base to facilitate autonomy for L1/L2 support
  • Keep product repositories (CMDB) and service contracts strictly up to date
  • Cost Management: Monitor and optimize infrastructure costs (On-Premise & private cloud)
  • Track utilization rates of our high-value software assets
  • Challenge Managed Service Providers (MSPs) on consumption models
  • Tech Watch & Innovation: Explore and deploy AI-driven capabilities within our monitoring stack
  • Identify repetitive L1/L2 tasks and automate them
  • Keep an eye on the 'Composable DXP' trends and new Salesforce Ops features

Requirements:

  • Significant experience (3 to 5 years minimum) in a similar position (Ops, Production Engineer, Technical Service Delivery Manager) on both On Premise and SaaS
  • Analytical mindset to quickly diagnose complex situations and prioritize emergencies
  • Comfortable interacting with infrastructure technicians or development teams as well as business stakeholders or external providers
  • Advanced level in English
  • Organized, detail-oriented, and have a strong culture of documentation and process (ITIL certification is a plus)
  • High level of autonomy, proactive communication skills, and the ability to build trust remotely
  • Technical Expertise: Expertise in ServiceNow (Incident management, Change management, CMDB)
  • Administration of Windows & Linux Servers, understanding of virtualized environments, knowledge of containerization solutions (OpenShift, Kubernetes, Docker)
  • Ability to manage routine operations and optimization (SQL Server or equivalent)
  • Broad knowledge of infrastructure concepts (Active Directory, Load balancing F5, Firewall rule management)
  • Knowledge of Identity and Access Management (OAuth, SAML, Kerberos)
  • Expertise on devops architecture and solutions (Gitlab, Ansible)
  • Experience in cloud based (IAAS, PAAS) platforms (AWS, GCP, Azure…)
  • Mastery of the Atlassian suite (JIRA, Confluence) for project management and documentation

Nice to have:

ITIL certification is a plus

What we offer:
  • Vacation days plus additional days-off along the year (Apróx. 35 days per year in total)
  • Attractive salary
  • Hybrid model of working
  • Collective transport service subject to working calendar/home location
  • Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants
  • On-site facilities (among others): free canteen, kindergarten, medical office
  • Possibility to collaborate in different social and corporate social responsibility initiatives
  • Excellent upskilling opportunities and great development prospects in a multicultural environment
  • Option to access special rates in products & benefits

Additional Information:

Job Posted:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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