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Digital Operations Business Relationship Manager

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Beretta Clima Italia

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Location:
United States , Remote City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

117500.00 - 234500.00 USD / Year
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Job Description:

We are seeking an experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate will be responsible for managing Operations and Logistics and working with the broader digital organization to evolve digital capabilities that support end-to-end operational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensure SAP enabled processes are efficient, scalable, and aligned with business outcomes. The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAP expertise, and digital execution leadership.

Job Responsibility:

  • Own and support digital solutions that enable logistics, warehousing, inbound/outbound fulfillment, inventory visibility, and order to ship processes across the network
  • Serve as the primary digital partner for logistics and operations stakeholders, translating business needs into system and process requirements
  • Drive continuous improvement of operational KPIs such as order accuracy, fulfillment cycle time, inventory availability, and exception management
  • Act as a subject matter expert for SAP ECC logistics and operations processes, including (but not limited to): Order management and fulfillment
  • Inbound and outbound logistics
  • Warehouse and inventory processes
  • Master data dependencies impacting operations
  • Partner with ERP and technical teams to design, test, and deploy configuration changes, enhancements, and fixes
  • Provide high-level oversight for UAT, defect triage, and go live readiness for operational SAP changes
  • Coordinate across Supply Chain, Logistics, Customer Service, Finance, IT, and external partners to deliver integrated operational solutions
  • Drive alignment between digital tools, operational workflows, and standard work practices
  • Proactively identify gaps, risks, and dependencies across people, process, and technology
  • Provide oversight into initiatives from intake through delivery, ensuring scope, timeline, and outcomes are clearly defined and tracked
  • Establish operational governance, documentation, and standard processes to support long term sustainability
  • Provide clear communication and status updates to business and digital leadership

Requirements:

  • Bachelor’s degree
  • 5 + years of strong hands-on experience with SAP ECC, specifically supporting logistics and operational processes
  • 3 + years of demonstrated experience working with logistics, operations, and/or supply chain teams

Nice to have:

  • Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, or a related field
  • Experience with SAP S/4HANA or participation in ECC → S/4 transformation programs
  • Familiarity with related tools such as WMS, TMS, EDI, or inventory reporting platforms
  • Experience working in large, matrixed organizations with multiple business units or regions
  • Background in continuous improvement, Lean, or operational excellence initiatives
  • Support transition planning and readiness activities related to SAP S/4HANA, including process harmonization and data readiness
  • Contribute operational perspective to S/4 design discussions to ensure future state logistics processes are scalable and efficient
  • Proven ability to translate operational needs into digital and system requirements
  • Experience leading cross functional initiatives in complex enterprise environments
What we offer:
  • Health Care Benefits: Medical, Dental, Vision
  • Wellness incentives
  • Retirement Benefits
  • Paid vacation days, up to 15 days
  • paid sick days, up to 5 days
  • paid personal leave, up to 5 days
  • paid holidays, up to 13 days
  • birth and adoption leave
  • parental leave
  • family and medical leave
  • bereavement leave
  • jury duty leave
  • military leave
  • purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account
  • Health Care Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance
  • short-term cash incentives

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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