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Vodafone Logo Vodafone · IT - Administration

Digital Mission Control Lead

United Kingdom, Stoke on Trent · Job Posted April 24, 2026
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Job Description

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Job Responsibility

  • Take the lead on overseeing digital sales and operations, quickly jumping on technology or digital-channel incidents to keep the customer experience running smoothly
  • Own the end-to-end management of incidents (including Major Incidents), from assessing impact to coordinating fixes and keeping stakeholders clearly informed throughout
  • Review and approve planned digital changes, making sure risks are understood, governance is followed, and customer or frontline impact is kept to a minimum
  • Act as the central point of coordination during incidents, working closely with IT, Digital, Engineering and Consumer Operations teams to drive fast, effective resolution
  • Proactively monitor platform performance, use frontline insight and real-time alerts to spot issues early, and escalate them through the right channels
  • Track performance against KPIs, spot trends and opportunities, and help continuously improve service quality for customers, frontline teams and partners

Requirements

  • Experience with day-to-day operations, and a good feel for how the business actually runs
  • Comfortable working with digital platforms and IT systems, without getting phased by the technical side
  • A good understanding of how business processes work, how systems behave when things go wrong, and what the customer journey looks like end to end
  • Strong people and communication skills, able to work with lots of different stakeholders and get things moving without needing formal authority
  • Naturally curious and analytical, able to untangle complex issues and explain what’s going on in a clear, data-backed way

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • learning tools
  • top-notch parental leave policies
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