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Responsible for analyzing and implementing strategies to achieve business requirements. The eCommerce Support Manager is responsible for developing, implementing, and maintaining tools and analysis to improve operational performance. As requested by senior management, this position will undertake special projects and analyses. Supports an environment which promotes service excellence, ensures associate engagement, and focuses on enhancing the guest experience. Ensures department goals are achieved through proactive management processes. Coordinates major initiatives, deliverables and contributes to the strategic direction of work teams.
Job Responsibility:
Analyzing and implementing strategies to achieve business requirements
Developing, implementing, and maintaining tools and analysis to improve operational performance
Undertaking special projects and analyses as requested by senior management
Supporting an environment which promotes service excellence, ensures associate engagement, and focuses on enhancing the guest experience
Ensuring department goals are achieved through proactive management processes
Coordinating major initiatives, deliverables and contributing to the strategic direction of work teams
Providing exceptional customer service
Managing the eCommerce Support Team
Supporting profitability and revenue goals
Supporting human resources activities
Requirements:
Prior experience working in Indonesia
Experience in resort environments and pre-opening projects
Proficiency in the local language
High school diploma or GED with 2 years experience in customer service, call center operations, or related professional area
OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, Hospitality, or related major with no work experience required