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Digital Marketing Customer Support Specialist

Portugal, Lisbon · Job Posted December 22, 2025
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Job Description

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable. We are offering a fantastic opportunity in Lisbon, Portugal for a role as a Digital Marketing Customer Support Specialist, specifically seeking French speakers.

Job Responsibility

  • Provide B2B support to our valued advertisers
  • Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
  • Proactively identify initiatives to enhance our services and elevate the overall user experience
  • Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
  • Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
  • Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
  • Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
  • Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

Requirements

  • Fluent in French
  • Strong English skills
  • Knowledge of digital marketing concepts
  • Experience on paid campaign management is mandatory
  • Have a degree in Marketing or related field
  • Have experience in Digital Marketing
  • Have experience in a Contact Centre, Service program for any Advertising Tech company
  • Are fluent with any social media products usage and basic understanding of digital advertising
  • Have a strong customer service-oriented skill
  • Can work as a team member, as well as independently

What we offer

  • Relocation Assistance with Accommodation
  • Meal vouchers
  • 2 extra salaries
  • Private health insurance
  • Monthly Bonus

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