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Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. At Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omnichannel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our customer-focused Client Services team to serve our most upper-tier customers. As an Associate Account Manager, you will collaborate with your clients to gain a deep understanding of their unique business objectives and design digital strategies to drive tangible outcomes.
Job Responsibility
Serve as the primary strategic lead for a portfolio of industrial clients to cultivate strong and trusted partnerships with each of them
Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM)
Partner with cross-functional teams to execute marketing campaigns, ensure alignment with client expectations, and deliver on ROI
Lead biweekly or monthly (dependent on program scope) client calls to review program KPIs, deliverable updates, and program progress
Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program
Address clients’ questions or concerns about the performance of their program and provide strategic and tactical solutions
Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually
Collaborate with Sales to offer a holistic service that can lead to increased revenue
Develop, present, and implement holistic growth marketing strategies that align with the clients’ goals, covering aspects like user acquisition, conversion, and revenue growth
Requirements
Bachelor's degree
1-3+ years experience in a digital marketing role
agency preferred
Minimum 1 year of client-facing experience
Minimum 1 year of project management experience
Some knowledge of best practices for SEO, social media, email marketing, and/or blog writing
Experience with our tech stack: Hubspot, Google Analytics, and WordPress
Outstanding communication and people skills
Nice to have
B2B and/or industrial/manufacturing industry knowledge
Experience using SEO tools (e.g., SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins
Experience using marketing platform tools (e.g., HubSpot, Pardot, etc.)
Certifications: Google Analytics, Google Ads, and/or project management
What we offer
401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave