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Digital Marketing and Social Media Manager

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Four Seasons

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Location:
Jordan , Amman

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Digital Marketing Manager establishes brand and channel preference, generates revenue and executes data-driven strategy for Four Seasons Hotel/Resort. The Digital Marketing Manager supports the Director of Marketing and Director of Public Relations to execute strategies in digital marketing, social media, content development, public relations, online reputation management, and measures success through outcomes supported by analytics and reporting.

Job Responsibility:

  • Oversees the Hotel/ Resort’s digital strategy
  • Designs and implements innovative campaigns
  • Oversees and optimizes online and offline presence of Hotel/ Resort
  • Manages online reputation
  • Supports Director of Marketing and agency partners with digital marketing tactics
  • Supports Sales, Catering and Reservations with auditing sales materials
  • Partners with operations team to promote guest data capture
  • Manages Local Mailing List Manager
  • Assists Director of Marketing with writing briefs for digital campaigns
  • Partners with Director of Revenue Management to monitor online agency partner performance
  • Conducts a digital benchmark on a regular basis
  • Manages Hotel/Resort social media channels
  • Executes effective community management
  • Ensures social media content performs well
  • Leverages social media channels to amplify key messages
  • Pursues, negotiates, and coordinates social media influencer visits
  • Utilizes available programs to vet and integrate User Generated Content
  • Works closely with each department to identify and produce social media content
  • Monitors social media conversations
  • Coordination of Hotel/ Resort participation in corporate global social media campaigns
  • Creates effective social media reports
  • Executes strategies within the Restaurant & Bar Toolkit
  • Aligns with Four Seasons corporate social media teams
  • Ensures all content created meets brand guidelines
  • Collaborates with the Resort operations team to develop collateral
  • Assists the Director of Public Relations with the creation of unique experiences
  • Supports audit of communications
  • Maintains image library and Press Room
  • Participates in departmental PR and marketing meetings
  • Assists in design of Resort promotional materials
  • Assists with the production and coordination of photo and video shoots
  • Assists with identifying and executing local event participation
  • Leverages full suite of online reporting tools
  • Provides monthly digital KPI, social media and Revinate reports
  • Consults monthly Inspire program email reporting
  • Leverages Google Travel Insights and Google Hotel Insights
  • Provides action plan for continuous improvement to Marketing Scorecard
  • Proofreads all marketing material
  • Directly assists with guest inquiries within the sales and marketing department
  • Performs other tasks or projects as assigned
  • Responds according to the crisis management plan
  • Acts as a brand ambassador

Requirements:

  • Previous digital marketing experience
  • Hospitality and sales experience preferred
  • Experience with social media platforms, consumer engagement and strong awareness of the digital world
  • Excellent writing, presentation and communication skills
  • Photography and Video skills
  • Attention to detail and organization
  • Influencer/media relations experience
  • Knowledge of InDesign and production methods in graphic arts and collateral
  • Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities
  • Ability to manage third-party agencies, partners, and vendors
  • Proficient in Microsoft Office Suite
  • Must hold work authorization for Jordan, namely a Jordanian ID
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Employee Travel Program (complimentary nights in Four Seasons properties worldwide after six months)
  • Many other perks provided by the company

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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