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Are you a social media enthusiast with a passion for digital advertising? We are looking for talented multilingual professionals to join our dynamic team in the heart of Lisbon. If you have experience in B2B environments and love solving problems, this is the perfect career move for you!
Job Responsibility:
B2B support to the company's advertisers
Managing and resolving product troubleshooting
Providing customer support related to the company advertising products
Continuously seeking for initiatives to enhance service and improve the overall user experience
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Partner with inhouse technical specialists to educate advertisers on product features and common issue types
Requirements:
Minimum C1 level (written and spoken) in Arabic, Portuguese, French, OR Spanish, PLUS C1 level English
A degree in Marketing or related fields
Mandatory experience in paid campaign management and digital marketing
Experience in a Contact Centre or service program for an Advertising Tech company
Strong customer service orientation, fluent in social media product usage, and a basic understanding of digital advertising