Digital Market Activation Manager, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. This position supports digital change initiatives, works across multiple stakeholders, and ensures business readiness activities and benefits are met.

Job Responsibility:

Work with Global Digital Product Owners and other delivery areas such as Value Streams, regional IT and is actively engaged with local Digital teams and their business stakeholders, to ensure digital change is embedded
Responsible for the proactive support for part of a portfolio of digital initiatives highlighting and taking action to mitigate risks and issues, ensuring deliveries are on time and to quality standards with minimal disruption
Accountable from initial engagement through to ongoing feature enablement providing digital change consultancy services to a market(s) and supporting all business readiness activity
Ensuring markets are fully equipped to undertake all business readiness activity associated with an individual release of new features (including training, communications, operational impact assessment, procedures, MI, release approach, go to market planning etc.)
Support for facilitating delivery of local training to markets (contact centre/network) to support releases
Management of staff and customer pilot activities to ensure that digital features are successfully rolled out to customers
Proactive management of change activity across a portfolio of Digital initiatives highlighting and taking action to mitigate risks and issues
Accountability for ensuring local market benefits are met through tracking and reporting of feature performance in market
Accountability for robust planning activity across the Market Activation function to optimise use of resources between teams
System interface with Value Streams, Digital Product Managers and the Business, with particular focus on ensuring the teams are aligned and the business is aware of progress

Requirements:

Experience of working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
Excellent analytical, planning and governance skills
Subject Matter Expertise of digital channels, including technical, marketplace and customer considerations
Subject Matter Expertise in internal/external communications, operational impact assessment, training, migration and implementation planning
Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business
Highly developed communication skills, both written and verbal, to explain complex or technical issues

What we offer:

Workplace that fosters continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 23, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Market Activation Manager

HSBC

Location:Hong Kong, Kowloon City

Category:Banking

Contract Type:Employment contract