Digital Life Garage Customer Engagement Advisor Job at Hewlett Packard Enterprise (Dubai)

Job Description

HPE Digital Life Garage Customer Engagement Advisor role focused on applying customer experience and loyalty research to design, deploy and manage the total customer experience for assigned segment/product/solutions. The role involves leading customer experience design through strategic application of design methodologies and representing the voice of the customer.

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills
ability to build and manage virtual teams
Excellent negotiating skills
Ability to interface effectively with all levels of management and functional disciplines
Excellent influencing and consensus-building skills

Nice to have

Industry, sales, channel and/or project management experience
MBA degree

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

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Digital Life Garage Customer Engagement Advisor

Job Description

Job Responsibility

Requirements

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What we offer

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