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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · -

Digital Life Garage Customer Engagement Advisor

United Arab Emirates, Dubai · Job Posted November 27, 2025
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Job Description

HPE Digital Life Garage Customer Engagement Advisor role focused on applying customer experience and loyalty research to design, deploy and manage the total customer experience for assigned segment/product/solutions. The role involves leading customer experience design through strategic application of design methodologies and representing the voice of the customer.

Job Responsibility

  • Define customer experience requirements across customer touchpoints
  • Apply and tailor customer experience design methods to lead complex cross-functional teams
  • Lead cross functional team to design customer experience across the entire customer lifecycle
  • Lead horizontal teams to deliver experiences to the market
  • Develop and implement customer experience metrics
  • Design and manage customized customer experiences and briefings for the briefing center(s)
  • Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
  • Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
  • Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
  • Execute customer retention program and user groups

Requirements

  • BA or BS in Marketing or related field
  • MBA preferred
  • 7+ years marketing experience
  • Industry, sales, channel and/or project management experience a plus
  • Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
  • Experience in developing and driving consistent field adoption of industry/segment message
  • In-depth knowledge of industry and customer segments and demand generation program
  • Familiarity with and/or experience in partner management
  • Excellent written/oral communications and analytical skills
  • Excellent interpersonal skills
  • ability to build and manage virtual teams
  • Excellent negotiating skills
  • Ability to interface effectively with all levels of management and functional disciplines
  • Excellent influencing and consensus-building skills

Nice to have

  • Industry, sales, channel and/or project management experience
  • MBA degree

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
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