Digital Learning Program Manager Job at Mastercard

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Technical Training Program Manager

At AMD, we push the limits of what’s possible—and that includes how we grow our ...

Location

Singapore , Singapore

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Experience in Learning & Development, Organizational Development, or Talent Management within a technology or semiconductor environment
Proven ability to lead complex learning programs in fast-paced, high-growth, or matrixed organizations
Strong program management and stakeholder engagement skills
Experience with digital learning platforms, learning analytics, and AI-assisted learning tools
Strong business acumen and ability to translate technical skill needs into effective learning interventions
Knowledge of adult learning, instructional design, and capability frameworks preferred
Bachelor’s degree in Human Resources, Learning & Development, Organizational Psychology, or related field preferred
Advanced degree (e.g., Master’s in Organizational Development, Instructional Design, or MBA) is an advantage

Job Responsibility

Lead the design, development, and implementation of enterprise-wide technical learning programs
Partner with business and technical leaders to define skill needs and create structured learning pathways that align with AMD’s strategic priorities
Drive operational excellence in program management—ensuring all programs are delivered on time, within budget, and to high quality standards
Integrate digital and AI-enabled learning tools to enhance content curation, personalization, and engagement
Manage relationships with program sponsors, vendors, internal facilitators, and subject matter experts to ensure program relevance and excellence
Establish clear metrics and dashboards to measure participation, skill progression, and business impact
Continuously improve learning programs through evaluation, analytics, and learner feedback

Community Program Manager

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Job Responsibility

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Associate Manager, Digital Marketing

The Associate Manager, Digital Marketing will be responsible for supporting the ...

Location

United States , New York

Salary:

65000.00 - 68000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

3-5 years of Digital Marketing experience
Prior experience working with an email service provider and SMS platform with management of campaign execution and analysis is required
Understanding of email fundamentals: CAN-SPAM requirements, segmentation, performance metrics, etc.
Data driven with knowledge across CRM, modeling and segmentation approaches and resources
BA/BS in Marketing, Business, or related major
MBA a plus

Job Responsibility

Independently drives projects and initiatives forward to meet and exceed company goals
Manages and executes: process workflow, creative brief process, asset delivery, approval, QA, etc. of digital marketing programs with key focus on Email, SMS, and Direct Mail
Develops calendars & creative schedules, manages team and agency partners to deadlines, works with merchants and site team to optimize landing pages, tests campaigns, reports on campaign performance
Posseses a keen understanding of martech tools, audience segmentation and other executional best practices
Manages agency partnerships and oversees campaigns from start to end, including ideation, briefing team members, implementation, deployment, A/B testing, optimization, monitoring, reporting and analysis
Contributes to a test and learn team environment and focus on new creative strategies to engage the client both online and offline through digital marketing channels
Collaborates with cross functional teams including CRM, Brand Marketing, E-commerce Analytics, Digital Merchandising, Organic Social, Loyalty/Credit Marketing & Creative & Project Management
Continuously monitors channel performance and ensures that campaigns meet or exceed KPI’s
Participates in the cross-flow of results and best practices with the broader Marketing and Digital teams in a timely and actionable format

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Manager, Digital

The Manager, Digital serves as a program and project-level day-to-day lead on up...

Location

United States , Austin; Denver

Salary:

80000.00 USD / Year

INK Communications Co.

Expiration Date

Until further notice

Requirements

5+ years of full-time social media and/or digital marketing experience, agency setting preferred
Excellent organic and paid social media and digital marketing skills, including content creation, moderation and engagement, and reporting
Paid social media strategy and execution experience required, other digital advertising experience preferred (including but not limited to PPC, display, native, streaming audio, and direct media buying, either through native platforms or DSP)
Experience in B2B, tech, and/or renewable energy, preferred
Experience with third-party social listening and publishing tools, preferred
Experience with client relations
Excellent writing and clear communication skills
Ability to organize and manage multiple client responsibilities
Ability to learn and understand client industries and complex, technical topics
Ability to work independently and collaboratively in a remote team setting

Job Responsibility

Serves as a program and project-level day-to-day lead on up to four accounts
Works with clients and team to consistently implement digital strategies and integrated campaigns that drive results
Develops and executes cross-channel digital strategies incorporating organic social, paid social, and digital tactics to meet and exceed client objectives and goals
Works closely with strategic account leads
Produces client-ready materials and thoughtful analysis and data-driven measurement reports
Meets and/or exceeds internal and client deadlines
Practices INK’s motto of “be there before,” staying ahead of industry and social media trends, staying up to date on platform features and changes, anticipating client needs and opportunities, and sharing their insights generously with their teams and clients
Embodies INK values and culture and are committed to employee development, mentoring 1-2 INKers through day-to-day coaching and regular check-ins
May be part of the client services (CS) and media relations teams
Performs other related duties as required

What we offer

Hybrid work environment from our Austin and Denver offices
Flexible PTO with guidelines, generous holiday schedule, and early close Fridays at 2 pm in your time zone
Top-notch paid medical (INK pays 75%), dental, vision and life insurance which start the first of the month after hire date
A 401(k) retirement plan with 3% matching
Twelve weeks paid parental leave
Quarterly wellness stipend of $150
Paid mobile phone service
Quarterly volunteer days
Bonus programs: new business, hiring referrals, annual tenure bonus
Peer-to-peer rewards program

Fulltime

Digital Account Manager

Join our globally growing team at ATS Industrial Automation where we create comp...

Location

United States , Lewis Center

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

5–8+ years in software/SaaS or digital manufacturing solutions sales (IIoT/MES, digital twin, VR/AR training, analytics), ideally in automotive
Demonstrated success with renewals/migrations and recurring revenue models
Strong commercial acumen: terms negotiation, contracting, pricing, and legal coordination
Fluency with Salesforce, structured account planning, and executive selling
Consultative, value-based selling to plant operations, engineering, and IT/OT stakeholders
Willingness to travel (~40–50% NA
ad hoc EU support)
Familiarity with sales methodologies such as Miller Heiman, MEDDICC, or Challenger
Proven ability to navigate complex sales cycles involving cross-functional teams, technical evaluations, and executive-level engagement
Experience landing net-new business in underpenetrated markets and expanding wallet share within strategic accounts

Job Responsibility

Manage and grow a portfolio of high-value, strategic accounts across North America and Europe
Serve as the primary commercial lead for digital offerings, building strong executive relationships and driving alignment with customer objectives
Expand existing accounts by identifying upselling, cross-selling, and solution enhancement opportunities
Partner with CAPEX Key Account Managers to build and execute account plans that attach digital solutions to current and upcoming equipment programs
Expand deployments beyond ATS lines to broader plant applications, anchored on measurable operational outcomes
Support the development of top-to-top executive relationships between ATS leadership and customer decision-makers to deepen trust and unlock long-term strategic collaboration
Prospect, qualify, and close digital solution deals where Digital Training and Illuminate/SmartVision solve problems on non-ATS equipment
Build on the existing VTS customer base and expand into adjacent use cases
Develop and execute market entry strategies to land new accounts and open doors in strategic verticals
Collaborate with marketing and technical teams to position ATS's value in emerging market opportunities

What we offer

flexible work schedules
employee events
free coffee beverages
employee referral program
safety shoe programs
Competitive starting salaries
overtime pay eligibility
paid vacation
company paid short- and long-term disability and life insurance
comprehensive health benefits

Digital Product Growth Manager - AI and Data Products

Lead the discovery, testing, and growth of new AI-driven products. Turn ideas in...

Location

Switzerland , Basel

Salary:

Not provided

MDPI

Expiration Date

Until further notice

Requirements

7+ years of experience in product growth, product marketing, or business development, preferably for B2B software or data/AI products
Proven track record of taking ideas from test phase to paying customers
Experience in building small teams and leading cross-functional collaboration
English: C2 (required)
German: B2–C2 (desired)
Advanced proficiency in product analytics and A/B testing
Basic proficiency in SQL or dashboard tools
Advanced comfort with numbers and basic statistics
Advanced skills in customer interviews and survey design
Excellent communication and interpersonal skills

Job Responsibility

Conduct customer discovery through planning and running interviews, mapping target customers, and identifying key problems
Test demand using landing pages, waitlists, “false doors,” and small pilot projects with defined success and stop criteria
Develop pricing strategies by running willingness-to-pay studies, defining simple pricing models, and tracking realized prices
Drive go-to-market efforts by writing positioning statements, creating product pages and sales materials, and setting up early adopter programs or self-serve trials
Measure performance by instrumenting the funnel and reporting weekly on key metrics (sign-ups, activation, trials, conversions, revenue, retention)
Prioritize projects by selecting high-potential ideas, allocating resources effectively, and shutting down weak concepts quickly
Build and lead a small growth team
collaborate closely with Product, Data, and Engineering teams
Regularly report learnings, outcomes, and next steps to leadership

What we offer

The opportunity to contribute to the academic/scientific community
Flexible working hours
Team bond strengthening through team-building events
Professional growth opportunities with our global training system
Working in a collaborative and socially responsible team
Company retreat facility
Full-coverage insurance for accidents/daily sickness
Prime location near Basel train station and city center

Fulltime

Digital Learning Program Manager

Mastercard

Location:
Portugal

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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