Digital Learning Product Manager, Content Development

• The Product Manager will become a subject matter expert (SME) for the content development platforms
• Manages a large multi-faceted project/account/campaign or multiple projects at the same time
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team
• Organises new challenges and drive business results
• Uses best practice project management office (PMO) methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes
• Drives end results of the project as a representative of the business
• Works closely with the business, stakeholders, technology partners and the vendor to define a project scope and objectives for project members
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports
• Assesses project risk and issues, and discover potential problems before they occur
• Applies a proactive approach in routinely tracking the project participant progress against project goals
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled
• Identifies and where required amends the approach to the context and constraints of each project
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming
• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed
• Promotes partner involvement through effectively communicating project status upward and to the Client
• Applies lessons learned from recent projects to future projects
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues
• Proactively follows escalation and change control processes
• Owns all management reports on a given engagement
• Ability to define KPIs and complete benefit analysis to ensure the health of the content development applications
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Analytical thinker and able to drive business decisions backed by data
• Project management experience
• Knowledge of content development tools including dominKnow, Brainshark, Area9 as well as LMS integrations (Docebo preferred)
• Awareness of instructional design models
• Basic awareness of SCORM, xAPI, AICC, etc
• Ability to develop project plans, manage individual deadlines and goals
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
• Manage client expectations, anticipates operational and tactical risks and tracks them
• clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
• Stays abreast of current learning technology industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars

Familiarity with using AI for content generation and ability to identify efficiencies using AI

• Generous holiday allowance starting at 27 days plus bank holidays
• increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources