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Digital Learning Administrator

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CIOB

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Location:
United Kingdom , London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As our Digital Learning Administrator, you will support the Academy’s E-Learning team in the development, delivery, and administration of online courses. This role is ideal for a detail-oriented and organised individual who is keen to develop their skills in e-learning content management and digital learning administration.

Job Responsibility:

  • Assisting the Digital Learning Designer in designing and uploading course content
  • Supporting the preparation of multimedia elements (graphics, videos, quizzes) under guidance
  • Performing quality checks on content, ensuring accuracy, completeness, and correct formatting
  • Helping manage multiple course projects simultaneously, maintaining deadlines and standard quality
  • Maintaining records of content changes, course versions, and assessments in the LMS
  • Administering LMS tasks, including creating courses, adding content and activities, and uploading assessments
  • Monitoring course engagement and basic reporting (e.g., forum activity, completion rates)
  • Assisting with scheduling and hosting online webinars or consolidation sessions
  • Providing first-line support to delegates and trainers for LMS-related queries
  • escalate complex issues
  • Helping audit course records and remove completed delegates from the LMS as needed
  • Supporting in managing communications with trainers and internal teams regarding course delivery
  • Providing general administrative support to the E-Learning team and Senior Training Manager
  • Supporting ad-hoc departmental projects or tasks as assigned
  • Participating in team meetings, taking notes or preparing documentation as needed

Requirements:

  • Good written and verbal communication skills
  • Familiarity with learning management systems (LMS) and e-learning platforms
  • Comfortable using authoring tools to upload content and manage course materials
  • Strong organisational and time management skills
  • able to prioritise tasks effectively
  • Attention to detail with a commitment to accuracy in content and data entry
  • Willingness to learn and adapt, supporting various tasks beyond the core role
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
What we offer:
  • 25 days holiday (rising to 29 with service) plus bank holidays
  • a birthday day off
  • Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance)
  • Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies
  • Life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Learning and development tailored to your career growth

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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