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As the Digital Lead for Carrier Business Services (CBS), you will play a pivotal role in shaping and executing the digital transformation agenda across CBS. This position is responsible for driving innovation and operational excellence in key process areas, including Procure-to-Pay (P2P), Order-to-Cash (OTC), Payroll, and Master Data Management (MDM). You will lead the design, implementation, and optimization of digital solutions that streamline workflows, enhance data integrity, and improve service delivery for both internal stakeholders and external customers.
Job Responsibility:
Develop and execute comprehensive digital transformation strategies for CBS
Continuously scan the market for new technologies, automation opportunities, and process optimization methods across Procure-to-Pay (P2P), Order-to-Cash (OTC), Payroll, and Master Data Management (MDM)
Lead the design, configuration, and implementation of digital solutions
Monitor and report on key performance indicators (KPIs) for digital projects
Build strong partnerships with business units, technology teams, and supporting functions
Act as a liaison between functional teams and technology stakeholders
Facilitate workshops and working groups
Lead, mentor, and develop a team of direct and functional reports
Effectively allocate resources, manage workloads, and set clear priorities
Provide regular feedback, coaching, and career development opportunities
Ensure all digital initiatives comply with Carrier’s organisational standards, regulatory requirements, and data governance policies
Establish robust controls and processes to safeguard data integrity, privacy, and security
Monitor project risks, proactively address issues, and maintain transparent reporting
Champion the adoption of emerging technologies and industry best practices
Drive a culture of continuous improvement
Lead process improvement initiatives
Communicate the vision, benefits, and progress of digital transformation initiatives
Manage change effectively
Gather feedback from end-users and stakeholders
Requirements:
Bachelor's degree, or experience in related field
10+ years of experience in relevant field
Proven experience in leading digital transformation initiatives within finance or GBS (CBS in Carrier)
Strong understanding of PTP, OTC, Payroll, and MDM processes
Excellent stakeholder management and cross-functional collaboration skills
Ability to manage teams in a matrix environment (direct and functional reporting)
Strong analytical, problem-solving, and project management capabilities
Familiarity with ERP systems, automation tools, and data management platforms
What we offer:
Exciting innovative environment
possibility for further development and international career opportunities