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Digital Investigations Team Lead

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Protection Group International

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role focuses on client delivery, technical capability development, and ensuring the team consistently delivers high-quality outcomes that meet or exceed client expectations. PGI’s Digital Investigations service line continues to expand, driving our successful growth.

Job Responsibility:

  • Lead the planning and delivery of engagements to meet revenue targets and forecasted bookings
  • Monitor project financials, including budget adherence, commercial performance, and margin management
  • Ensure delivery quality, including adherence to methodologies, standards, and contractual requirements
  • Track utilisation rates and work with the DI Operations Lead to maximise billable capacity
  • Ensure smooth handovers between sales and delivery to set up projects for success
  • Maintain visibility of the opportunity pipeline and forecast future demand
  • Assess delivery risk for opportunities in the pipeline
  • Own overall delivery quality standards and ensure consistent adherence across all projects
  • Implement and maintain quality assurance frameworks, processes, and checkpoints
  • Conduct regular project health checks and intervene when delivery is at risk
  • Ensure investigative and reporting methodologies and best practices are followed consistently
  • Manage escalations from clients and resolve delivery issues promptly
  • Assess current team capabilities against market needs and future demand
  • Lead technical training initiatives and knowledge-sharing across the team
  • Partner with DI Operations Lead to define hiring needs based on pipeline and capability gaps
  • Ensure new hires are onboarded effectively and integrated into project teams quickly
  • Oversee risk management and escalation processes to protect delivery outcomes and client relationships
  • Work with business development and sales teams to support scoping, proposal development, and contract negotiations
  • Provide regular reporting on delivery KPIs, revenue, and quality metrics to senior management
  • Collaborate with the DI Operations Lead to align delivery and operational priorities
  • Mentor and support delivery staff in commercial and project delivery responsibilities
  • Lead the recruitment process for delivery roles, including interviewing and selection
  • Work with the internal recruiter to build talent pipelines and champion PGI branding as an employer

Requirements:

  • Strong commercial acumen and understanding of project financials
  • Experience in monitoring the online threat landscape
  • Proven track record in delivering high-quality engagements on time and on budget
  • Experience managing multiple client engagements simultaneously
  • Excellent stakeholder management and client-facing skills
  • Strong analytical and decision-making skills
  • Experience managing delivery teams
  • Demonstrated success in building capabilities and developing high-performing teams

Additional Information:

Job Posted:
February 13, 2026

Work Type:
Hybrid work
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