Digital Integrations Account Manager Jobs

CAVU

Location:
United States, Chicago

Category:
Sales

Contract Type:
Employment contract

Salary:

70000.00 - 101000.00 USD / Year

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Job Description:

We’re looking for a Digital Integrations Account Manager to lead client onboarding, adoption, and integration success across our North America region. Based in Chicago, you’ll be the primary bridge between our customers and internal teams during the full lifecycle of onboarding — from initial technical setup to full platform adoption and long-term account health. You’ll work closely with Product, Delivery, Engineering, and Commercial teams to ensure our platform integrates smoothly into customer environments. You’ll be responsible for guiding clients through implementation, managing expectations, solving technical and operational challenges, and ensuring each customer experiences a seamless go-live. This is a key customer-facing role within our growing North America business and will play a critical part in scaling our presence across the region.

Job Responsibility:

Leading and managing end-to-end onboarding, implementation, and adoption phases for North American clients
Acting as the primary customer contact for all integration activity, ensuring a smooth and positive onboarding experience
Coordinating with internal teams (Product, Development, Delivery, Support) to deliver successful technical integrations
Managing implementation timelines, risks, communications, and customer expectations
Providing product guidance, troubleshooting support, and best-practice recommendations
Ensuring customers progress from onboarding to full adoption and long-term engagement
Building strong relationships with client stakeholders, end users, and partner integrations across the region
Supporting continuous improvement by feeding customer insights into Product and Delivery teams

Requirements:

Previous experience in a client-facing role within SaaS, technology, or digital services
Strong understanding of SaaS implementations, client onboarding, and adoption lifecycles
Experience working with CRM systems and managing multiple projects at once
Excellent communication and presentation skills
A proactive, detail-oriented, solution-driven mindset
Ability to translate technical concepts into accessible language for non-technical stakeholders
Strong client relationship management skills

What we offer:

Coverage for medical, vision, dental, and mental health
Health Reimbursement Account - up to $1500 of reimbursement per plan participant
Health Spending Account – up to $1500 of employer contribution annually
Immediately vested 401k with company matching up to 4%
Company-sponsored life insurance
Commuter re-imbursement
Employee discount program
Growth opportunities for outstanding employees

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Integrations Account Manager