Digital Incoming Receptionist

• Customer Support & Communication: Provide outstanding first-line support via phone and email, offering friendly and professional assistance
• Digital Order Processing: Enter new orders into our production system (Direct FTP & Production Monitor) and ensure accuracy of job details
• Email Management: Monitor and respond to the digital inbox, forwarding inquiries to appropriate departments
• Job Scheduling & Coordination: Schedule customer jobs in our system, communicate priority tasks to production teams, and follow up on late orders
• Quoting & Sales Support: Generate basic quotes and assist with file transfers or sales requests
• Front Counter Support: Occasionally assist with walk-in customers, order pickups, and payments

• Fluent in spoken and written business English
• Minimum 2 years of Canadian work experience with references
• At least 1 year of print related experience
• Confident and professional when interacting with customers
• Able to work independently and collaboratively
• Excellent communication skills – professional phone manner and clear written English
• Strong organizational abilities – attention to detail, time management, and multitasking
• Tech-savvy – comfortable using email, PDFs, and general computer systems, with an understanding of file types and sizes
• Customer-first attitude – friendly, helpful, and focused on exceeding expectations
• Team player – adaptable and willing to assist wherever needed

Full benefits package after probationary period