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Digital In-life Product Owner

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Vodafone

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Location:
Ireland , Dublin 2

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for defining and owning the digital experience for existing customers across Vodafone’s digital channels, including web and app. The role focuses on improving how customers manage their account, complete service and care tasks, and engage with relevant in-life commercial journeys.

Job Responsibility:

  • Own and develop the roadmap for existing customer digital experiences across web and app, informed by customer insight, data and business priorities
  • Define, prioritise and manage the product backlog to ensure delivery teams are focused on the highest value opportunities
  • Be accountable for key performance measures such as digital adoption, journey completion, containment, customer satisfaction, engagement, commercial performance and digital experience performance
  • Work closely with UX, engineering, content, analytics and wider business teams to design, deliver and continuously improve customer journeys
  • Use customer behaviour, analytics, research and experimentation to identify pain points and opportunities, and translate these into prioritised actions
  • Lead the optimisation of digital journeys through A/B testing, hypothesis-led experimentation and post-launch performance analysis
  • Partner with operational, support and vendor teams to identify, triage and resolve issues impacting customer experience or commercial performance
  • Balance customer, commercial and technical needs to make informed prioritisation decisions aligned to company strategy
  • Engage and influence stakeholders across the organisation to build alignment, drive a digital-first mindset and ensure clear product direction
  • Ensure delivered experiences meet expected standards for usability, accessibility, performance and compliance

Requirements:

  • Experience as a Product Owner, Product Manager or Digital Product Lead in a web and/or app environment
  • A strong track record of managing and prioritising a product backlog in an agile delivery model
  • Experience using data, customer insight and experimentation to improve digital journeys and outcomes
  • Strong analytical skills, with the ability to understand customer needs and translate them into clear user stories and acceptance criteria
  • Experience delivering digital products or journeys from concept through to launch and ongoing optimisation
  • A strong understanding of the levers that drive customer engagement, self-service adoption, commercial performance and customer satisfaction in digital channels
  • Strong collaboration, communication and stakeholder management skills, with the ability to influence at all levels
  • Experience working with cross-functional teams including UX, engineering, analytics and content
  • Familiarity with tools such as Jira, Adobe Analytics, content management systems and reporting tools
  • strong Excel and PowerPoint skills are an advantage
  • Experience in telecommunications, digital commerce or customer experience environments would be beneficial

Nice to have:

  • Experience in telecommunications, digital commerce or customer experience environments would be beneficial
  • strong Excel and PowerPoint skills are an advantage
What we offer:
  • Competitive Salary
  • Flexible working (times and location)
  • Generous Employer Pension contribution
  • Free Phone Bill
  • mobile phone purchasing discounts
  • Learning and Development
  • Vodafone University
  • Exclusive Family and Friends Discounts
  • 23 days annual leave
  • 3 charity days off
  • dedicated day off for your birthday
  • Access to Wellness centre
  • free access to Gym
  • health and wellness centre
  • external practitioners

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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