Digital Implementation Assistant Manager Job at Boots (Nottingham)

Job Description

The Boots Digital Implementation team are looking for a Digital Implementation Assistant Manager to play a key role in improving our online customer experience. This opportunity is a 24-month, 37.5 hours-per-week contract at our Nottingham D90 head office. The Boots Digital team – an exciting team at the heart of Boots UK's growth plans. As customers are changing, so are we! We're focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth. The Digital eCommerce Implementation Team sits at the heart of Boots.com with responsibility for the exemplary operational planning, testing, sign off & implementation across all customer channels. This role is within our Release team, reporting to the Digital Implementation Manager and will be responsible for ensuring any releases impacting Digital land smoothly.

Job Responsibility

Supporting the Digital Release Manager by managing the customer facing, digital releases into the production environment
Liaising with teams cross functionally to understand the elements of each release Ensuring that the exploratory and automated testing for each release is completed to the expected timeframes and to the expected standard.
Ensuring that progress is tracked, updated and shared across teams, and that any impediments to progress are raised in a timely manner
Managing defect resolution throughout the process, ensuring that all stakeholders are aware and correct decisions on resolutions are taken
Responsible for arranging and leading resources out of hours to test each release on go-live mornings
Lead and support the Digital Release Assistants on a day-to-day basis, helping guide and shape their development with smart objectives through regular 1:1 meetings/reviews
Accountable for understanding the many different systems and tools that are required to support Boots.com releases
Working with the rest of the Digital Release team and ensure there are clear handovers in place between projects, release, and incident support – work as one team.

Requirements

You will have an inquiring mind, be pragmatic, and hold a strong passion for the business. You will be proactive in your approach, taking ownership of your work
Work cross-functionally and build strong working relationships with others regardless of their level
Problem-solving, attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills
Excellent verbal and written communication skills, and technically savvy with the ability to learn multiple different systems
Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

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