Digital Guest Experience Job at TUI (Živogošće)

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Guest Experience Specialist

We are looking for a Brazil-based freelance Guest Experience Specialist to join ...

Location

Brazil

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and English
Previous experience in hospitality, customer service, or similar roles
Proactive, independent, and problem-solving mindset
Comfortable with digital tools and tech platforms
Available to work European night hours
Positive, resilient, and adaptable in a fast-paced environment

Job Responsibility

Provide fast, friendly, and professional support via email, chat, and phone
Resolve booking-related issues: date changes, payment errors, or double bookings
Act as the first point of contact for guests with active reservations
Coordinate with local teams to solve urgent problems (maintenance, cleaning, Wi-Fi, etc.)
Follow up to ensure guests’ issues are fully resolved
Learn and use GuestReady’s tools and processes to handle cases efficiently
Delight guests by offering tips, arranging special requests, or creative solutions

What we offer

Work fully remotely from anywhere in Brazil
Be part of a multicultural, global team
Gain international experience in travel and hospitality
Learn and grow with continuous training opportunities
Flexible freelance contract — competitive pay and bonuses possible
Supportive and people-focused company culture

New

Flex Manager, Digital Guest Experience And Empower

The FLEX Manager, Digital Guest Experience (DGE) + GXP is part of the US & Canad...

Location

United States , Bethesda

Salary:

41.97 - 63.12 USD / Hour

Marriott Bonvoy

Expiration Date

June 12, 2026

Requirements

4-year Bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 3+ years of hospitality leadership experience OR a combination of education and experience from which comparable knowledge can be gained
Leadership experience in two of the following hospitality areas: Front Office, At Your Service (AYS), Housekeeping, Guest Relations, Front Office, Quality, Training, Sales or CRM
Knowledge of MARSHA, Opera/FSPMS, LightSpeed, Fosse

Job Responsibility

Provide operational support for Digital Guest Experience and GXP across brands in the US and Canada
Provide insight and recommendations for the development and refinement of DGE and GXP platforms and operational processes that improve platform usability, service delivery, and adoption
Identify property-level performance gaps and partner with continent leaders to implement targeted solutions
Design and enhance training materials for on-property and above-property audiences
Facilitate workshops and training sessions that build operational capability and support platform effectiveness
Participate in continent and global forums to provide guidance, updates, and operational direction on guest experience platforms
Contribute to establish and communicate performance metrics and scorecards to monitor results and support decision-making
Support deployment activities for guest experience platforms, including launch readiness and in-market execution
Analyze operational data to identify service gaps and recommend process improvements and training strategies
Contribute to system development, implementation, defect resolution, enhancements, and upgrades for Digital Guest Experience and GXP platforms

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

Director of Guest Experience

Location

United States of America , Vail

Salary:

90000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum five years of progressive leadership experience in luxury hospitality
Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Strong emotional intelligence, diplomacy, and communication skills
Demonstrated ability to manage complex service recovery situations with grace and authority
Strong analytical capability and comfort with guest experience systems and data tools
Ability to lead cross-functional teams and influence without formal authority
Flexible approach required for a fast-paced and guest-driven environment
Warm, intuitive, and composed leadership presence
Ability to anticipate needs before they arise
Deep commitment to service excellence

Job Responsibility

Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
Oversee a variety of select guests' programming with a focus on accuracy, communication, and timely execution
When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest's stay, working closely with Elite Contact to ensure a seamless experience
For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication with the Global Guest Relations Advisor and the Elite Contact throughout the guest's visit
In the event the Director/Manager of Guest Experience is unavailable, they must delegate an alternative dedicated On-Property Point of Contact for each Elite Centrally Served Guest to ensure uninterrupted service
Partner with all operating departments to support consistent service delivery
Lead the Guest Experience team and all teams involved with personalized service
Oversee daily operations related to arrivals, in-house service recovery, and departures

What we offer

Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels

Fulltime

Guest Experience Manager

Four Seasons Hotel Silicon Valley is currently looking for a Guest Experience Ma...

Location

United States of America , East Palo Alto, California

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum five years of progressive leadership experience in luxury hospitality
Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Strong emotional intelligence, diplomacy, and communication skills
Demonstrated ability to manage complex service recovery situations with grace and authority
Strong analytical capability and comfort with guest experience systems and data tools
Ability to lead cross-functional teams and influence without formal authority
Flexible approach required for a fast-paced and guest-driven environment
Must be flexible with schedule – Able to work weekdays, weekends, holidays and nights

Job Responsibility

Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
Oversee a variety of select guests’ programming with a focus on accuracy, communication, and timely execution
When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest’s stay, working closely with Elite Contact to ensure a seamless experience
For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication
Partner with all operating departments to support consistent service delivery
Lead operational team involved with personalized service
Track trends in guest feedback and lead cross-department action plans to resolve root causes
Collaborate with the General Manager and Director of Rooms on sensitive cases to ensure positive resolution

What we offer

Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

Digital Consumer Experience & E-Commerce Manager

The Manager, Digital Consumer Experience & E-Commerce (DCXE) leads the strategy,...

Location

United States , Orlando

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

7+ years of experience in digital marketing, eCommerce, or related fields, with proven ability to manage complex projects from strategy through execution across web and app platforms
Demonstrated experience and success in eCommerce project management and marketing from concept to completion
Excellent client service and problem-solving skills
Strong project management, trafficking, and organizational skills, with high attention to detail
proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
Strong ability to understand the current status of multiple projects at a given time and follow up as needed
Goal-oriented, self-motivated, creative, flexible and adaptable to new situations
Thrive in a structured and systematic approach
Extensive computer knowledge and proficiency in business software applications
Superior communication and interpersonal skills to develop cross functional relationships

Job Responsibility

Own the development and communication of digital strategies and tactical execution plans for major destination initiatives and campaigns across websites, mobile apps, and online stores
Oversee and guide team members in the creation of Strategic Input Documents, including journey maps, SEO and personalization strategies, page planning, and user flows
Lead cross-functional forums (e.g., program briefings, brainstorms, introspectives) to shape guest-first digital experiences
Partner with Product, Content, Analytics, and Marketing to translate strategic priorities into actionable digital deliverables and cross-platform implementations
Direct the testing strategy across campaign areas, including the design, prioritization, and analysis of A/B, usability, and personalization experiments
Stay ahead of competitive and industry trends in digital experience, marketing technology, and e-commerce
Partner with product and platform teams to define and communicate requirements for enhancements to digital tools, templates, and components
Provide strategic oversight to assigned team members in support of their campaign-level planning
Oversee the execution of digital marketing campaigns and destination programs across Universal’s web, app, and online store platforms
Manage the tactical delivery of high-impact or complex campaign initiatives directly

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Fulltime

Senior Digital Consumer Experience & E-Commerce Specialist

The Senior Specialist, Digital Consumer Experience & E-Commerce (DCXE) is respon...

Location

United States , Universal City

Salary:

42.00 - 46.00 USD / Hour

Software Resources

Expiration Date

Until further notice

Requirements

3+ years of experience in digital marketing, eCommerce, or related fields, with proven ability to manage complex projects from strategy through execution across web and app platforms
Strong project management, prioritization, and organizational skills with high attention to detail—especially in fast-paced, deadline-driven environments
Excellent problem-solving and stakeholder management skills
able to anticipate risks, identify solutions, and drive execution independently
Exceptional written and verbal communication skills
able to explain technical concepts to marketing partners and present insights or recommendations clearly
Demonstrated ability to manage multiple workstreams simultaneously and follow through on open issues
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
advanced Excel and PowerPoint experience is a plus
Strong interpersonal skills and ability to build collaborative, productive relationships across functions

Job Responsibility

Lead the development of digital strategy and tactical execution plans for destination and campaign initiatives across websites, mobile apps, and online stores
Serve as the primary strategic partner for assigned programs, ensuring business goals are reflected in digital approaches across all consumer touchpoints
Create Strategic Input Documents for campaigns and destination programs, including journey maps, SEO requirements, personalization strategies, and tactical page planning
Participate in and, where appropriate, lead cross-functional forums (e.g., program briefings, brainstorms, introspectives) to align on guest-first experience enhancements
Partner with Content, Analytics, and Marketing to translate strategic priorities into actionable digital deliverables and cross-platform implementations
Review campaign and experience performance across web and app platforms
interpret analytics to produce actionable insights and influence optimizations
Conduct competitive and cross-industry benchmarking to inform innovation and maintain Universal’s leadership in digital guest experience
Define and prioritize testing strategies (including A/B, personalization, and usability tests) aligned to key campaign and destination objectives
Partner with digital production scrum teams and DCXE Programs to define and communicate requirements for enhancements page type templates, components and other digital tools

What we offer

medical, dental, and vision coverage
a 401(k) with company match
short-term disability
life insurance with AD&D

Fulltime

Digital Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience
Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates
Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling
Ensure accurate logging of guest requests in the resort's digital systems
Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements
Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times
Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay
Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication
Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

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