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As the Digital Fulfillment Specialist, you will be responsible for driving the growth and flawless execution of The Fresh Market’s digital fulfillment programs across all platforms, including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role embodies the culture and leadership of passion, excellence, hospitality, and teamwork—ensuring that every digital guest enjoys the same high-quality, frictionless experience as in-store guests. You will own operational consistency, speed to pick, and order accuracy while working closely with store leadership and department teams to maintain product availability, quality, and presentation.
Job Responsibility:
Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards
Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners
Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes
Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment
Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off
Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement
Engage guests with a friendly, helpful approach at the front-end and throughout the store
Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences
Requirements:
2+ years of experience in retail, eCommerce, fulfillment, or guest service
Strong attention to detail with the ability to manage multiple orders in a fast-paced environment
Excellent communication skills for guest and team interactions
Ability to prioritize workload while meeting tight deadlines
Basic technology proficiency, including mobile devices, handheld scanners, and order management systems
Must be 18 years of age or older
Nice to have:
High school diploma or equivalent
Knowledge of grocery products, merchandising standards, and guest service best practices
Familiarity with third-party delivery platforms and processes
Proven track record of meeting key performance metrics such as order accuracy and speed to pick
Experience coordinating across multiple departments to achieve operational goals
What we offer:
Team Member discount up to 40%
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
401K contribution and company match
Financial Wellness Program
Personal time off and additional time off purchase plans are available
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
Discounts on pet insurance, daycare, event tickets, and many more