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Digital Fulfillment Specialist

United States, Aiken · Job Posted April 11, 2026
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Job Description

As the Digital Fulfillment Specialist, you will be responsible for driving the growth and flawless execution of The Fresh Market’s digital fulfillment programs across all platforms, including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role embodies the culture and leadership of passion, excellence, hospitality, and teamwork—ensuring that every digital guest enjoys the same high-quality, frictionless experience as in-store guests. You will own operational consistency, speed to pick, and order accuracy while working closely with store leadership and department teams to maintain product availability, quality, and presentation.

Job Responsibility

  • Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards
  • Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners
  • Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes
  • Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment
  • Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off
  • Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement
  • Engage guests with a friendly, helpful approach at the front-end and throughout the store
  • Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences

Requirements

  • 2+ years of experience in retail, eCommerce, fulfillment, or guest service
  • Strong attention to detail with the ability to manage multiple orders in a fast-paced environment
  • Excellent communication skills for guest and team interactions
  • Ability to prioritize workload while meeting tight deadlines
  • Basic technology proficiency, including mobile devices, handheld scanners, and order management systems
  • Must be 18 years of age or older

Nice to have

  • High school diploma or equivalent
  • Knowledge of grocery products, merchandising standards, and guest service best practices
  • Familiarity with third-party delivery platforms and processes
  • Proven track record of meeting key performance metrics such as order accuracy and speed to pick
  • Experience coordinating across multiple departments to achieve operational goals

What we offer

  • Team Member discount up to 40%
  • Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
  • 401K contribution and company match
  • Financial Wellness Program
  • Personal time off and additional time off purchase plans are available
  • Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
  • Discounts on pet insurance, daycare, event tickets, and many more

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