Digital Experience Manager, CVS Health

CVS Health

Location:
United States, Hartford, Connecticut

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

82940.00 - 182549.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Drive the strategy and execution of the Resources for Living digital experience
Oversee the ongoing maintenance and development of small-scale change capabilities within the current experience
Collaborate with external partners to build and manage critical integrations, including API and Single Sign-On (SSO) functionalities, ensuring seamless data flow and user authentication
Establish robust reporting mechanisms and key performance indicators (KPIs) to measure website performance, identify trends, and provide actionable insights
Work in close collaboration with the internal digital team responsible for building the new website capabilities, ensuring alignment on goals, timelines, and user experience
Partner effectively with business teams to understand their needs, gather requirements, and navigate strategic compromises to deliver optimal digital solutions
Lead technical discovery efforts and create comprehensive business requirements documentation to guide development activities
Ensure adherence to timelines, proactively identifying and resolving barriers and defects
Contribute to the long-term vision for the Resources for Living website, including the integration of AI capabilities, personalized recommendations and cross-product integration

Requirements:

3 years’ proven experience in digital experience management, with a strong understanding of web development processes and technologies
Demonstrated success in managing external vendors and building strong working relationships
Solid understanding of API and SSO integration principles and practices
3 years’ experience in technical development program management, including planning, execution, and risk mitigation
Strong skills in technical discovery and the creation of clear and concise business requirements documentation
Excellent communication, collaboration, and interpersonal skills, with the ability to influence and negotiate effectively across different teams
Strategic thinking and problem-solving abilities, with a proactive approach to identifying and resolving challenges
Ability to manage multiple priorities and thrive in a dynamic environment

Nice to have:

Experience within the Employee Assistance Program (EAP) or broader healthcare/benefits industry
Familiarity with agile development methodologies
Experience with website analytics

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 10, 2025

Expiration:
August 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Experience Manager