Digital Experience Manager Job at Blu Digital (London)

Digital Experience Manager

We are working with a well-known travel business to recruit a Digital Experience...

Location

United Kingdom , London

Salary:

55000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

good digital experience
customer journey experience
APP experience
project management experience
analytics experience
customer journey manager experience

Job Responsibility

manage the digital experience for the business' app
focus on user stories and a wide range of projects focussed on improving customer experience and customer journey
be the main point of contact for everything app related
work closely with a Product Owner

Fulltime

Sr. Manager, Customer Experience-Frontline Digital Experience

In this role, you’ll lead a team focused on delivering T-Mobile’s digital experi...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience
4-7 proven experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
At least 18 years of age

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service develop
Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

New

Manager Group Product Manager, Patient Digital Front Door, Technology and Digital

The Group Product Manager is a people leader, who oversees a team of product man...

Location

United States , Coral Gables

Salary:

133831.04 - 173980.35 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

Bachelors
Bachelor's degree in related field
Minimum of 7 years' experience in a product management capacity at a technology driven organization
Previous experience managing product managers or business analysts
Excellent presentation and communication skills
Deeply user-centric and highly empathetic
Intuitive understanding of good user experiences
Technical expertise and ability to understand data, integrations, and platforms
Quick learner, committed to collaboration and able to work with well with other business units and executives
7+ years in product management, with at least 3 years in a senior or group product role

Job Responsibility

Co-owns the strategy and roadmap, and leads execution and delivery against key metrics for all Epic-supported patient digital experiences, including: MyChart (mobile + web)
Epic Bedside
Epic Campaigns
Any emerging Epic patient-facing modules
Build and lead Baptist's consumer digital ecosystem that complements and extends Epic capabilities

What we offer

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more

Fulltime

Senior Web Analytics & Digital Experience Manager

Bentley Systems is seeking a strategic and technically strong Senior Manager, We...

Location

United States , Exton

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

8+ years of experience in web analytics, digital analytics, marketing analytics, or related fields
Experience implementing Amplitude for end-to-end user journey tracking
Deep expertise with Google Analytics 4 (GA4), tag management systems, and digital tracking frameworks
Strong experience analyzing website performance, digital user behavior, and conversion optimization opportunities
Experience with experimentation and optimization methodologies, including A/B testing analysis
Demonstrated ability to translate complex data into actionable business insights and recommendations
Strong stakeholder management and communication skills with the ability to influence senior leaders
Experience building dashboards and reporting solutions using Power BI, Looker, or similar BI platforms
Ability to manage multiple priorities and cross-functional initiatives in a fast-paced environment
Bachelor’s or Master’s degree in a related discipline or equivalent training or experience

Job Responsibility

Lead Bentley’s web analytics and digital experience measurement strategy across global web properties
Serve as the primary analytics partner for Web, SEO, and Content Marketing teams
Own governance and optimization of Bentley’s web analytics ecosystem, including GA4, tag management, and digital tracking frameworks
Partner with Digital Marketing teams to analyze landing page performance, website engagement, and digital conversion behavior
Lead website funnel and user journey analysis to identify optimization opportunities across website experiences and conversion paths
Deliver actionable insights and recommendations that improve website performance, engagement, and conversion outcomes
Support experimentation and optimization initiatives, including A/B testing measurement and analysis
Develop executive-ready dashboards and reporting in Power BI and other visualization platforms
Collaborate with Martech and engineering teams to improve digital tracking and web measurement capabilities
Partner with Marketing Measurement & Attribution teams to align web engagement with broader marketing measurement frameworks

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Senior Product Manager - Digital Experience, Virtual Consultation

The Senior Digital Product Manager is responsible for driving the vision, strate...

Location

United States , Pewaukee; Boston; Rockford; Denver; Wixom

Salary:

131200.00 - 185000.00 USD / Year

Energy Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent knowledge
8+ years of experience as a Product Manager/Owner working in an agile environment or similar digital product management role
Experience leading large-scale high business impact digital platforms with a meaningful go-to-market component
Experience with products that bridge digital experience and physical experience then translate into physical world outcomes. Home services a plus
Experience managing product roadmaps and backlogs in a complex highly matrixed environment
Experience developing products incorporating personalization and AI for customized outcomes
Experience with commerce products, especially B2B2C
Knowledge of agile scrum methodology
Strong ability to influence across a matrixed organization
Ability to understand and synthesize complex business and technical requirements

Job Responsibility

Go-to-market Strategy and digital experience innovation
Define the consumer and installer journey for digital quoting
Define opportunity for digital consumer and installer tools, identifying unmet needs and priority areas
Leverage financial KPIs to build the business case for technology investment
Stay ahead of industry trends, competitor strategies, and emerging technologies to inform strategic direction
Champion innovation within the strategy, identifying opportunities for differentiation, efficiency, and user delight
Product Strategy
Define and evolve vision for virtual selling and quoting capability across Generac’s consumer and installer touchpoints
Align priorities with enterprise go to market strategy and product go to market strategy
Own the end to end product performance, leveraging performance KPIs, analytics and user feedback

What we offer

medical, dental and vision plans
life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits
variable compensation including short term and long-term incentives

Fulltime

Regional Manager, Digital Experience and Enablement, APAC

The Regional Manager, Digital Experience and Enablement, APAC leads and is respo...

Location

Singapore , Singapore

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

8+ years of experience in digital transformation, customer experience and digital enablement with at least 4 years of people leadership
Experience in automotive aftermarket, lubricants and/or B2B distribution environment
Language proficiency in Chinese (Speaking, Writing and Reading) is a plus
Proven ability to lead and develop cross-functional teams of Product Owners and Customer Success Manager, delivering business impact through digital enablement and best practices
Demonstrated success in digital product management e.g. Salesforce Automation, OMS, CRM, CDP, Commerce, Loyalty Management, Marketing Engagement etc.
Hands-on experience working in or with the China Digital Ecosystem including familiarity with platforms e.g. WeChat, Alipay, Tmall, JD.com, Douying (TikTok China) and Baidu
Proven capability to localize global digital tools to meet China’s regulatory, technical and user behavior requirements
Experience in Customer Journeys Mapping in identifying pain points and opportunities across digital and offline touch points to enhance engagement, conversion, loyalty and driving measurement improvements in customer satisfaction and business growth
Proven ability to use data and analytics to measure ROI, optimize user experience and identify opportunities for digital growth
Strong project management and stakeholder alignment skills – manage multiple initiatives, tight timelines and diverse functional teams across markets

Job Responsibility

Lead and coach a team of Product Owners & Digital Solution Consultants and support in the day-to-day activities and fostering mindset of collaboration and innovation
Partner with global and functional team to define the digital product direction that supports overall business goals
Work closely with stakeholders to understand commercial priorities and turn them into clear and actionable initiatives
Drive the full product lifecycle from ideation to post launch, ensuring each release delivers real business impact
Prioritize initiatives based on business value, revenue potential and operational feasibility
Continuously study market trends, customer behavior and competitors to uncover opportunities that strengthen Valvoline’s market position and drive growth
Manage the team responsible for driving adoption and performance
Build, govern and adapt the program to meet the regional business needs while maintaining enterprise standards
Partner with Sales, Marketing and IT to define clear KPIs, Customer Segmentation and Testing Strategy that link feature/enhancement to measurable business outcomes e.g. Conversion, Retention and Revenue Growth
Track and analyze the performance of Digitalization to understand what drives customer engagement and business results – use data insights to identify improvement opportunities, optimize user experience and unlock new growth potential

Digital Customer Experience Manager

Our client, a fast-growing sustainable Ecommerce brand is looking for a strong D...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

online experience
customer service experience
ability to own strategy and implementation
ability to work in a start-up, fast paced environment
ability to work in an agile way

Job Responsibility

lead the Customer Service function
deliver outstanding customer service and experiences on a global scale
provide data reports
continually improve customer experience online including customer journeys
control the customer experience strategy and operations
improve online payments and returns

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Select Country

Digital Experience Manager

Job Description

Job Responsibility

Requirements

What we offer

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