Digital Engagement Strategist

• Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery
• Proactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindset
• Translate complex business needs into phased outcome-led roadmaps that guide both near-term delivery and long-term transformation
• Act as the internal voice of the client and the external voice of the product - ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business value
• Provide clear strategic direction to delivery teams - partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day-to-day delivery management
• Support clients in shaping go-to-market (GTM) strategies, service propositions, or business design initiatives - particularly during Discovery or early-phase engagements
• Help shape commercial models and prioritisation trade-offs in partnership with clients - aligning budgets, ambition and investment phasing across multi-stage programmes
• Build credibility with senior stakeholders—offering a clear, structured point of view while flexing between corporate polish and startup hustle
• Operate as a connector across disciplines: delivery, strategy, design, content, data and technology
• Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes
• Lead workshops, stakeholder interviews and discovery engagements to uncover goals, pain points and opportunities
• Work with technologists and platform specialists to determine the best in class technical solutions to business problems
• Support proposal writing, scoping and pre-sales activities
• Maintain an informed POV on AI, emerging tech, composable platforms and customer experience best practices

• ~10+ years of experience in digital strategy, product, delivery, or consultancy roles in an agency setting
• Proven ability to lead complex transformation programmes and Continuous Improvement (CI) programmes
• Strong understanding of agile-based and waterfall delivery models and are comfortable flexing between traditional and adaptive methodologies
• Hands-on knowledge of DXP & MarTech ecosystems and extensive experience working with at least one enterprise CMS (e.g. Sitecore, Adobe, Optimizely, Acquia, LifeRay) preferably with at least one relevant platform certification or qualification
• Confidence in managing senior stakeholders and leading difficult, high-stakes conversations
• Experience spending meaningful time working on-site with clients and are comfortable committing to a hybrid working week of client-side office days, agency office days and working from home
• Strong collaboration and communication skills—able to guide and inspire cross-functional teams
• Experience with service blueprints, customer journey mapping and organisational change facilitation
• Curiosity for AI, emerging technologies and evolving customer experience trends
• Two recent case studies you can share in interview to demonstrate your impact

Preferred experience industries such as hospitality, tourism, logistics or transport