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Serve as a digital and analytics integration focal and will be responsible for partnering with program leadership and teammates to identify digital capability gaps, explore opportunities for digitization of current processes, and support roll-out and adoption of digital tools and technology. Partner daily with end users, digital development teams, and the Digital / Analytics Integration Lead to ensure cross-site consistency and learning during digital technology development, testing, and roll-out.
Job Responsibility:
Translate the needs of stakeholders and end users into end-state requirements by leading user research initiatives
ensure alignment with business objectives, processes, and priorities
Own end-user feedback collection and triage
analyze lessons learned, pain points, surveys, and usability studies
convert findings into prioritized improvements
Partner with the GTO Workflow Mapping team to document and maintain end-state process flows
Collaborate with UX focals to define UI requirements and mockups
Validate functionality through end user feedback and testing
Help deliver release notes, training materials, tipsheets, and training sessions
provide post-release support to operational users
Requirements:
3+ years’ experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvements
Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection’, action-oriented mindset
Strong interpersonal communication and people skills, stakeholder management, and facilitation
ability to build trust and engage at all levels in the business
Must be a U.S. Person as defined by 22 C.F.R. §120.62
Ability to obtain a U.S. Security Clearance
U.S. Citizenship required
Nice to have:
Strong analytical, problem-solving, and writing skills with attention to detail
Self-starter with systems thinking ability to map operational objectives to technical solutions, including new/ambiguous scenarios and large-scale problem sets
Experience with MRO and sustainment processes
Prior experience with applying continuous improvement practices in a shop floor or operational environment
What we offer:
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations