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Empower users to thrive in Qargo from day one! Join us as digital Enablement Manager and craft trainings & tools that turn complexity into clarity! As Digital Customer Enablement Manager, you will play a key role in ensuring both customers and internal teams fully understand, adopt, and extract value from Qargo’s Transportation Management Software. You will design, create, and scale high-quality digital enablement content, from webinars and workshops to training academy modules and product highlight videos. This role combines creativity, instructional design, and data-driven decision-making to deliver engaging, effective, and scalable learning experiences.
Job Responsibility:
Design and deliver digital learning experiences, including: Webinars and interactive workshops
Product training modules for the training academy
Short-form product highlight and feature videos
Other enablement content that drives adoption and product understanding
Translate complex technical product features into clear, accessible content for non-technical audiences
Develop and maintain enablement materials such as user guides, video tutorials, and FAQs
Collaborate closely with internal stakeholders to identify content needs, adoption gaps, and learning opportunities
Use data and customer feedback to iterate on content, improve engagement, and measure learning outcomes
Ensure all enablement materials are scalable, self-service, and accessible for both customers and internal teams
Track and report on engagement metrics, adoption rates, and content impact to guide future initiatives
Foster a culture of continuous learning and digital adoption across the organisation
Requirements:
3–5 years of experience in customer enablement, digital learning, instructional design, or a related field
Experience with SaaS products, enterprise software, logistics, or transportation is a strong plus
Strong content creation skills, including webinars, video production, and interactive learning modules
Hands-on experience with CMS, LMS, digital adoption platforms (DAP), and video editing/production tools
Data-driven mindset with the ability to measure content effectiveness and optimise learning experiences
Excellent written and verbal communication skills, with a talent for simplifying complex product concepts
Self-starter with strong project management skills, comfortable managing multiple initiatives in a scale-up environment
What we offer:
A high-impact role in a fast-growing, international SaaS scale-up
Ownership and autonomy to shape Qargo’s digital enablement strategy
Collaboration with driven, talented teams across Product, Customer Success, and Commercial
Competitive salary and benefits package
Hybrid and flexible working environment
Real opportunity to grow with the company as we scale across Europe