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TMS are on an exciting digital transformation journey. We are looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS.
Job Responsibility:
Lead the digital enablement strategy, ensuring alignment with TMS business objectives and the wider DS Smith technology roadmap
Manage and develop a high-performing team consisting of a Business Analyst, Systems Analyst, and Continual Improvement Manager
Champion the adoption and integration of new technologies, ensuring they add value and align with existing systems and processes
Drive data-led decision making, working closely with the Data Manager to enhance data governance, architecture, and literacy across the business
Identify and implement opportunities to optimise processes and improve business efficiency
Enhance customer experience through the effective use of digital tools and solutions
Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital initiatives
Lead change initiatives, ensuring effective communication and user adoption of new technologies or processes
Define and monitor KPIs to measure the impact and performance of digital initiatives
Represent the Technology function in cross-functional strategic planning, supporting the Head of Technology in shaping TMS’s digital future
Requirements:
Strong strategic vision with the ability to translate business needs into effective digital solutions
Proven leadership capability with experience managing cross-functional digital or technology teams
Highly analytical with the ability to interpret data and turn insights into action
Innovative mindset with a passion for exploring and applying emerging technologies
Excellent communication and stakeholder engagement skills
Customer-focused approach, with an understanding of how digital solutions enhance user and customer experience
Skilled in leading change and embedding new ways of working
Solid understanding of data governance, architecture, and analytics
Experience delivering digital transformation initiatives within complex or multinational environments
Knowledge of business systems such as ERP, CRM, and data platforms
Degree in a relevant field (Information Systems, Business, Data Science) and/or project management certification (e.g., PRINCE2, Agile) is desirable
What we offer:
Pension scheme & Life insurance
Share Save scheme
Income Protection
25 days holiday plus Bank Holidays
Employee Assistance Programme
Virtual GP, Occupational Health & free Flu vaccine