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Digital Enablement Lead

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DS Smith

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Location:
United Kingdom , Manchester

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

TMS are on an exciting digital transformation journey. We are looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS.

Job Responsibility:

  • Lead the digital enablement strategy, ensuring alignment with TMS business objectives and the wider DS Smith technology roadmap
  • Manage and develop a high-performing team consisting of a Business Analyst, Systems Analyst, and Continual Improvement Manager
  • Champion the adoption and integration of new technologies, ensuring they add value and align with existing systems and processes
  • Drive data-led decision making, working closely with the Data Manager to enhance data governance, architecture, and literacy across the business
  • Identify and implement opportunities to optimise processes and improve business efficiency
  • Enhance customer experience through the effective use of digital tools and solutions
  • Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital initiatives
  • Lead change initiatives, ensuring effective communication and user adoption of new technologies or processes
  • Define and monitor KPIs to measure the impact and performance of digital initiatives
  • Represent the Technology function in cross-functional strategic planning, supporting the Head of Technology in shaping TMS’s digital future

Requirements:

  • Strong strategic vision with the ability to translate business needs into effective digital solutions
  • Proven leadership capability with experience managing cross-functional digital or technology teams
  • Highly analytical with the ability to interpret data and turn insights into action
  • Innovative mindset with a passion for exploring and applying emerging technologies
  • Excellent communication and stakeholder engagement skills
  • Customer-focused approach, with an understanding of how digital solutions enhance user and customer experience
  • Skilled in leading change and embedding new ways of working
  • Solid understanding of data governance, architecture, and analytics
  • Experience delivering digital transformation initiatives within complex or multinational environments
  • Knowledge of business systems such as ERP, CRM, and data platforms
  • Degree in a relevant field (Information Systems, Business, Data Science) and/or project management certification (e.g., PRINCE2, Agile) is desirable
What we offer:
  • Pension scheme & Life insurance
  • Share Save scheme
  • Income Protection
  • 25 days holiday plus Bank Holidays
  • Employee Assistance Programme
  • Virtual GP, Occupational Health & free Flu vaccine
  • Cycle to Work and shopping discounts

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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